Director, Implementation – Advisory
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Job Description
Director of Implementation at Fieldguide driving SaaS solutions delivery in advisory services. Leading teams to enhance client satisfaction and project success.
Responsibilities:
- Recruit, hire, and develop a high-performing team of implementation professionals
- Provide mentorship and guidance to team members, fostering a collaborative and supportive work environment
- Set clear goals and expectations, monitor performance, and provide regular feedback
- Possess a deep understanding of enterprise SaaS solutions and their technical components
- Work hands-on with both customers and technology to design, build, and implement solutions that ensure successful adoption and measurable business impact
- Stay up-to-date on industry trends and best practices related to implementation methodologies and technologies
- Provide technical guidance and support to team members and clients as needed
- Develop and execute effective change management strategies to address organizational and cultural challenges during implementation
- Build and maintain strong relationships with clients, acting as a trusted advisor and advocate
- Proactively address client concerns and issues, ensuring their satisfaction with our products and services
- Manage complex implementation projects from start to finish, ensuring adherence to timelines, budgets, and quality standards
Requirements:
- 10+ years of experience in enterprise SaaS implementation, with at least 5 years in a leadership role
- Proven track record of successfully managing complex projects and delivering exceptional results
- Strong team leadership skills, with the ability to motivate and inspire others
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and colleagues
- Deep understanding of change management principles and best practices
- Strong technical aptitude and ability to learn new technologies quickly
- Experience with project management methodologies (e.g., Agile, Waterfall)
- Familiarity with industry-standard implementation tools and platforms
- Bachelor's degree in business administration, computer science, or a related field
Benefits:
- Competitive compensation packages with meaningful ownership
- Flexible PTO
- 401k
- Wellness benefits, including a bundle of free therapy sessions
- Technology & Work from Home reimbursement
- Flexible work schedules
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