Claims Director
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Job Description
Claims Director overseeing EMC Claims Solutions’ operations and claims organization. Leading teams, managing client relationships, and ensuring excellence in service delivery and claims processes.
Responsibilities:
- Lead the strategic direction and day-to-day operations of EMC Claims Solutions’ Third-Party Administration claims organization
- Develop high-performing claims leaders and teams
- Oversee complex commercial claims
- Ensure exceptional service for clients while driving operational excellence
- Serve as a trusted advisor to clients, agents, and internal stakeholders
- Provide guidance on complex claim matters, litigation strategies, reserving practices, and loss trends
- Analyze loss trends, claim performance, and operational data to develop strategic recommendations
- Develop and implement claims strategies, operational goals, policies, and staffing recommendations
Requirements:
- Bachelor’s degree in a business or insurance related field, or equivalent relevant experience
- Ten years of claims handling experience in progressively responsible roles
- Prior management experience
- Prior experience handling commercial and workers’ compensation claims
- Insurance designations, such as CPCU, AIM, AIC, preferred
- Excellent knowledge of insurance contracts, medical terminology, and legal aspects of court procedures affecting legal liability
- Ability to make decisions under challenging circumstances
- Excellent ability to translate technical ideas into more general terms for business customers
- Excellent knowledge of computers and claims systems, including Microsoft Excel
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
- Volunteer time off annually
- Professional development opportunities
- Wellness initiatives
- Flexibility to dress for your day
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