Associate Director – Field Launch Excellence
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Job Description
Associate Director for Field Launch Excellence at Novartis, collaborating with Customer Engagement for successful product launches. Remote role based in the U.S. with a focus on strategic guidance and implementation.
Responsibilities:
- Synthesize insights across therapeutic areas, internal roadmaps, customer perspectives, and the competitive landscape to evolve launch best practices, frameworks, and scalable capabilities for Customer Engagement
- Build trusted partnerships across Product, Data & Analytics, Finance, Legal, Compliance, Marketing, and other matrix teams to enable effective field deployment through the right tools, technologies, and tactics
- Champion the voice of the customer and the voice of the field by embedding real‑world insights into launch planning, innovation, and business priorities
- Partner closely with Sales and Customer Engagement leadership during launch periods to address challenges, unlock opportunities, and identify scalable approaches that can be applied across products and Therapeutic Areas.
- Support the design and continuous evolution of launch acceleration strategies across Customer Engagement and the broader enterprise
- Drive launch and operational excellence for priority brands while creating scalable standards, tools, and frameworks that elevate enterprise‑wide Customer Engagement performance
- Apply industry and competitive expertise to assess market dynamics and understand their impact on product potential and pipeline strategy
- Bring fresh thinking to enterprise performance KPIs, partnering with analytics to generate new insights into launch execution and early market uptake
- Develop, communicate, test, and continuously improve repeatable, data‑informed launch best practices, tools, frameworks, and playbooks while balancing enterprise standardization with launch-specific needs
Requirements:
- Bachelor’s degree required from 4-year college or university
- 6+ years’ experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams
- 2+ years’ experience supporting product launches, launch readiness, customer engagement, field execution, commercialization, or related business transformation initiatives within the life sciences industry.
- Ability to work independently while balancing multiple priorities, bringing strong attention to detail, sound judgment, and follow‑through in a fast‑moving environment
- Experience translating business needs into practical tools, frameworks, playbooks, workflows, dashboards, operating models, or other scalable business solutions.
- Experience analyzing complex information, connecting disparate inputs, and translating data into clear, actionable insights that tell a compelling story – both verbally and in writing.
- Proven success collaborating across cross‑functional, matrixed teams, building strong relationships, and delivering results through influence, partnership, and shared accountability.
- Strategic, data‑driven problem solver with project management experience, comfortable navigating ambiguity and turning strategy into thoughtful, timely execution.
Benefits:
- health, life and disability benefits
- a 401(k) with company contribution and match
- generous time off package including vacation, personal days, holidays and other leaves
- performance-based cash incentive
- eligibility to be considered for annual equity awards
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