Director Jr de Renovaciones
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Job Description
Renewal Ops Director Jr role involved in customer success and renewal operations at Siigo. Leading teams to improve customer retention and optimize processes in a fully remote capacity.
Responsibilities:
- Cumples con el objetivo de presupuesto de recaudo y cobranza, así como el presupuesto en unidades retenidas y valoraciones.
- Analizas e identificas oportunidades en los distintos procesos de renovaciones y cobranza, proponiendo ajustes operativos alineados con mejores practicas.
- Validas los objetivos de procesos mediante el control y seguimiento de KPIs.
- Diriges la actividad de un grupo importante de coordinadores de renovaciones y cobranzas de la compañía.
- Propones estrategias de sensibilidad al riesgo y negociación con clientes, siguiendo los lineamientos definidos por el Renewall Ops Director, así como nuevas herramientas que permitan mejorar.
- Aseguras que tu equipo se enfoque en conseguir los más bajos niveles de churn y los más altos niveles de retención de tus equipos.
- Implentar juntos a tu lider estrategias que permitan cumplir con los objetivos planteados de recuperación de cartera y de mantenimiento de clientes.
- Diseñas e implementas procesos operativos que apoyen el desarrollo de las estrategias de renovaciones.
- Diseñas o ajustas procedimientos para la mejora continua de la gestión de renovaciones.
- Planeas y ejecutas actividades de formacion, role play y coaching que fortalezcan habilidades comerciales, de cobranza y servicio en su equipo.
- Realizas acompañamiento y feedback periodico al personal a cargo para garantizar el cumplimiento de los objetivos.
- Coordinas con áreas como Workforce, Estrategia de Recaudo, Experiencia Cliente, Transformación Digital, Entrenamiento y Excelencia, para conseguir tus objetivos.
- Motivas y desarrollas a tu equipo para lograr resultados excepcionales.
- Garantizas los niveles de servicio comprometidos con los clientes y las otras áreas internas en tu operación.
Requirements:
- Eres Profesional en carreras como Contaduría, Administración de Empresas, Economía y/o afines.
- Cuentas con mínimo 5 años de experiencia en áreas comerciales o idealmente en renovaciones, de cobranzas o cartera, de los cuales 3 años deben ser liderando equipos de trabajo.
- Tienes habilidades en liderazgo, pensamiento estratégico, análisis de información, toma de decisiones, negociación y comunicación asertiva.
- Cuentas con dominio intermedio de Excel.
Benefits:
- Modalidad de trabajo 100% remoto desde cualquier lugar de Colombia.
- Contrato a término indefinido directo con la compañía, más beneficios.
- Plan de Beneficios, Bienestar y Balance, que integra nuestra vida dentro y fuera de la compañía, creando experiencias de felicidad para colaboradores y sus familias.
- Interés y apoyo en tu aprendizaje continuo, crecimiento profesional y personal.
- Ambiente de trabajo inclusivo y diverso.
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