Director, Member Engagement
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Director managing food-bank relationships, compliance, and risk across Feeding America’s nationwide hunger-relief network. Building member capacity, advising leadership, and driving cross-functional engagement.
Responsibilities:
- Serve as the primary relationship and risk manager for a portfolio of Partner Food Banks and Affiliate Food Banks
- Lead education, interpretation, and implementation of food bank agreements and the Network Charter
- Lead strategic adoption of changes in Network Standards, Network Agreements, and related requirements
- Lead Network Standards Reviews, assess adherence to agreements, and direct corrective action strategies to mitigate enterprise risk
- Support Partner Food Banks in conducting Network Standards Reviews with Affiliate Food Banks
- Develop enduring relationships with executive leaders and organizations to identify member needs and create action plans
- Synthesize qualitative and quantitative data, reports, and opportunities to provide tailored member solutions
- Support organizations that are not meeting agreement standards by identifying underlying issues and developing remedy action plans
- Identify, evaluate, collect, elevate, and share promising, best, and next practices to build Network capacity
- Collaborate with the Director, Member Engagement - Strategic Initiatives on key projects
- Collaborate with the Food Safety team to support safe handling and distribution of products
- Lead resolution of conflicts and grievances with Network Members
- Advise Boards of Directors and Executive Leadership on recruitment, onboarding, and ongoing support of board members, CEOs, executive/senior leadership, and staff
- Provide orientation and ongoing consultation for CEOs/Executive Directors
- Advise Boards of Directors on effective governance principles and provide relevant resources
- Translate member and portfolio insights to internal and external constituents for enterprise planning, prioritization, and decision-making
- Represent Member Engagement on internal and external committees and lead cross-functional alignment
- Develop and lead learning presentations, discussions, tools, and guidance incorporating Member perspectives
- Develop collaborative relationships across Network Department teams and FANO departments to elevate portfolio insights and support a cohesive partner experience
Requirements:
- 10+ years’ experience in supply chain, non-profit management, business, consulting or related fields
- Ability to analyze data, identify patterns, incorporate historical and environmental context, and derive organization insights
- Strong knowledge of best practices in business management and organizational effectiveness
- Ability to navigate conflicts, manage respectful communication and identify solutions
- Proficient in MS Office applications
- 5+ years’ experience in charitable food systems preferred
- Proficient in Salesforce preferred
- Required leadership competencies: Fosters an Enterprise Mindset; Fosters an Open and Supportive Environment; Leads with Accountability; Collaborates Internally and Externally; Focuses on People and Teams; Manages Organization and Business Complexity; Communicates with Impact and Influence
- Must be authorized to work in the U.S.
Similar Jobs
Director, Energy & Utilities
Director growing Logic20/20’s utility consulting practice through client relationships, business development, and team building. Providing executive oversight for business and technology transformation engagements.
Clinical Development Director
Clinical Development Director leading first-in-human and Phase 1 strategy for Enveda’s AI-enabled medicines. Advancing novel therapies across metabolism and autoimmune disease.
Associate Director, Product Software – Transformation
Associate Director leading product, software and technology transformation engagements. Helping private equity investors and portfolio companies convert technology opportunities into measurable business outcomes.
Planning Director – Statewide and Regional Planning
Planning Director leading STV’s national statewide and regional transportation planning practice. Shaping strategies, pursuits, and integrated solutions for public-sector transportation agencies.
Director of Implementation and Onboarding – Delivery
Director leading enterprise software implementation and onboarding delivery at Docupace. Overseeing project management, client experience, capacity planning, and cross-functional execution.
Associate Director of Admission – DMV Region
Part-time remote admission leader expanding Ohio Wesleyan University undergraduate recruitment across Washington, D.C., Maryland, and Virginia. Managing territory strategy, student relationships, events, and enrollment growth.
Director, Cash & Credits Management
Director leading Med-Metrix’s healthcare cash, credit, and reimbursement operations. Overseeing revenue-cycle teams, controls, reconciliation, refunds, recoupments, and performance improvement.
Senior Director, Client Education – Healthcare SaaS
Senior Director leading scalable client education for Experian Health's healthcare SaaS products. Building learning teams, blended programs, and adoption strategies using LMS and AI.
Senior Director, Real World Evidence
Senior Director leading Adaptive Biotechnologies’ real-world evidence strategy and data platform. Building teams, partnerships, and rigorous studies to demonstrate clinical and commercial product value.
Director, Market Development, Chicago
Director developing strategic hospital and health-system partnerships for Aya Healthcare, a tech-enabled healthcare workforce solutions provider. Driving market growth through consultative enterprise sales.
Director, Owned and Operated – Expansion
Director leading post-acquisition transitions for Honor’s technology-enabled home care operations. Stabilizing acquired agencies, integrating teams and systems, and building scalable growth playbooks.
Director, Contracts
Director of Contracts managing agreements, compliance, privacy, and legal operations. Supporting 14TH’s portfolio of data analytics companies serving global commercial clients.
Director of Service Delivery
Director leading customer-facing service delivery teams for Redwood Logistics’ supply chain technology and managed logistics services. Improving SLAs, customer outcomes, operating discipline, and service performance.
Associate Director – Special Investigations
Associate Director leading global fraud, counterfeit-drug, and healthcare investigations for Lilly, a life sciences company. Supporting law enforcement, regulators, litigation, and criminal prosecutions.
Director, Data & Integrations – EDI
EDI Director leading healthcare data integration architecture and development at Med-Metrix. Overseeing Mirth Connect, SQL, CDM, Jira, and enterprise healthcare data systems.
Senior Director, State Policy & Strategy – Western Region
Senior Director shaping Western U.S. state policy strategy for College Board’s AP, SAT, BigFuture, and career-connected education programs. Driving multi-state priorities, rapid response, and cross-functional execution.
Quality Control and Safety Director – Aviation
Quality and Safety Director leading QA/QC, safety, and life-safety oversight for Turner & Townsend’s FAA infrastructure program. Managing compliance, audits, risks, and contractor deliverables.
Director, Biostatistics
Director of Biostatistics leading statistical strategy for Pulmovant’s Phase 3 PH-ILD trial. Driving regulatory-ready analyses for its inhaled mosliciguat treatment.
Director – Combination Product Program Lead
Director leading Praxis’s drug-device combination product toward clinical development. Coordinating FDA strategy, engineering, and cross-functional teams for CNS therapies.
Associate Director – Retail Search
Associate Director leading paid search strategy across Amazon, Walmart, Best Buy, and Target retail media networks. Driving enterprise account growth for DEPT®, a global technology and marketing services company.