Director, Engagement Management – PE
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Job Description
Director scaling Day & Zimmermann’s engagement management team within product engineering. Leading client delivery, operational processes, customer success, and growth initiatives.
Responsibilities:
- Define and execute the Engagement Management strategy, implement best practices, and scale processes to support business expansion
- Hire, mentor, and manage a team of Engagement Managers while fostering a culture of accountability and growth
- Act as a key liaison across Recruiting, Operations, Product, and Engineering
- Oversee deployment of project management tools, reporting dashboards, and analytics platforms
- Establish KPIs to track performance, project health, and customer satisfaction
- Partner with Sales and Account Management to drive new business opportunities and ensure successful project scoping, pricing, and delivery
Requirements:
- Bachelor’s Degree in Arts/Sciences (BA/BS) Computer Science, Engineering, or other STEM discipline or equivalent experience Required
- 10+ years in professional services, customer success, or engagement management, with 5+ years leading teams. Required
- Demonstrated success in scaling programs and teams in fast-paced environments
- Strong track record of partnering with Sales to drive revenue growth
- Expertise in operational process design, metrics tracking, and team performance optimization
- Exceptional communication and leadership skills
- Travel up to 20% to client and corporate locations
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