Director of Customer Success
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Job Description
Director of Customer Success at QuotaPath overseeing technical support and implementations. Driving customer satisfaction and operational excellence for B2B SaaS solutions with a focus on data and automation.
Responsibilities:
- Lead CSMs and Support Specialists to deliver seamless implementations and technical support for customers’ compensation frameworks.
- Standardize onboarding and adoption playbooks to shorten Time-to-Value and improve configuration accuracy.
- Use data and AI to identify risk, measure adoption, and scale support efficiency.
- Define operational metrics and dashboards for implementation quality, support SLAs, and customer health.
- Partner with Account Management, Solutions, and Product to ensure customers are renewal-ready and continuously improving.
- Coach and grow a technically strong team that thrives on precision and problem-solving.
Requirements:
- 7+ years in technical delivery roles at B2B SaaS companies as an Implementation Manager, Customer Success Manager Support Manager with people management responsibility.
- Strong understanding of CRM integrations, data modeling, and compensation or revenue operations.
- Advanced Excel skills, including complex formulas.
- Proven ability to build scalable customer processes and lead technical teams.
- Experience applying AI or automation to improve customer operations.
- Collaborative leadership style: decisive, data-driven, and calm under pressure.
Benefits:
- Competitive base salary commensurate with experience and qualifications plus a variable component will be tied to role-specific outcomes.
- Comprehensive compensation package including equity options, company 401 (k) contribution, insurance premiums coverage at 90% (50% for dependents), and flexible PTO.
- Make a visible, valued impact by directly contributing to the company’s rapid growth trajectory.
- Work in an innovative, fast-paced environment with a talented, motivated team.
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