Director of Financial Products and Services
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Job Description
Director leading F&I and banking product strategy for marine retail, marina, and yacht businesses. Driving product profitability, agency growth, after-sales conversion, and partner performance.
Responsibilities:
- Lead strategic growth, product innovation, and financial performance for F&I and banking products across Retail, Newcoast, Marinas, and the Super Yacht Division
- Own the strategy, performance, and profitability of F&I products and backend programs
- Develop growth plans to increase product sales and penetration across internal and external distribution channels
- Create and launch new products, including business cases, pricing, partner arrangements, and rollout plans
- Coordinate product integration with Operations and store, service, marina, and channel leaders
- Manage product lifecycles, evaluating sales, margins, customer value, and partner performance
- Grow Newcoast’s product agency business through dealers, brokers, OEMs, marinas, and industry partners
- Manage product provider relationships and commercial agreements
- Optimize pricing, commissions, overrides, and backend income
- Lead the direct after-sales team and improve conversion of eligible customers
- Partner with Marketing and Technology on campaigns, digital sales, automation, and conversion tracking
- Integrate products into purchase, service, membership, and renewal journeys
- Partner with Training, Operations, and providers on product education, sales tools, and coaching
- Coordinate product installation and fulfillment, including documentation, registration, billing, and processing
- Oversee the Galeon limited warranty program, claims coordination, partner performance, costs, and customer support
- Evaluate reinsurance opportunities and recommend viable structures to leadership
- Develop budgets, forecasts, and performance targets
- Report product, after-sales, and agency results, risks, and corrective actions to the President, Financial Services
- Recruit, coach, and develop direct reports
- Improve sales and administration processes and coordinate with legal and compliance resources
- Represent the company professionally with customers, partners, and at industry events
Requirements:
- No requirements provided
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