Director of Performance Improvement
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Job Description
Director of Performance Improvement at ABA Centers of America driving operational excellence in autism care. Supporting underperforming centers and new launches while ensuring quality and compliance.
Responsibilities:
- Support the VP in conducting operational audits of underperforming centers to identify gaps in performance, staffing, and service delivery.
- Execute improvement plans developed in partnership with the VP, following up regularly with center leaders to ensure changes are embedded.
- Assist in standardizing workflows and procedures across assigned centers to improve consistency, efficiency, and quality of care.
- Collect and analyze center-level performance data to track progress on KPIs and escalate concerns proactively.
- Coordinate with cross-functional teams to ensure readiness for new center openings, including staffing, training, licensing, and compliance.
- Serve as the on-site support during the opening phase to establish foundational processes aligned with organizational standards.
- Support in transitioning of new leaders when appropriate.
- Report progress and operational needs to the VP to ensure timely issue resolution and support.
- Help assess staffing models and provide real-time recommendations on resource needs.
- Support onboarding and training of new staff during turnarounds or center launches.
- Promote adherence to the company’s 10 Non-Negotiables and overall culture of accountability.
- Conduct routine audits for quality assurance and regulatory compliance.
- Support implementation of corrective action plans when issues are identified.
- Help prepare centers for licensing renewals, payer audits, and internal reviews.
Requirements:
- Bachelor's degree in Healthcare Administration, Business, Psychology, or a related field preferred.
- 2–3 years of healthcare or behavioral health operational experience, preferably in a multi-site setting
- Exposure to ABA therapy, autism services, or a related field is a strong plus
- Experience with center launches, turnarounds, or project-based operations work
- Strong organizational and follow-through skills
- Effective communicator across all levels of leadership
- Capable of traveling up to 75% of the time
Benefits:
- 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
- Medical, dental, vision, long-term disability, and life insurance.
- Generous 401(k) with up to 6% employer match.
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