Senior Director, P&O – Field Experience
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Job Description
Senior P&O leader shaping people strategies and programs for VCA Veterinary Services field operations. Driving talent, change management, organizational design, and associate development.
Responsibilities:
- Serve as the communication conduit between the field and all People & Organization departments
- Represent the voice of the field and collaborate on people strategies and holistic cross-functional programs and solutions
- Serve as an integrated member of the field Senior Operations Leadership team
- Establish long-term vision, road maps, people strategies, and tactics for best-in-class P&O programs and solutions
- Partner with field leaders and P&O Centers of Excellence to design and implement Fit-for-Veterinary Services programs and solutions
- Represent the field in P&O initiative forums, including talent management, leadership development, total rewards, culture, EVP, and HRIS
- Support, train, and coach business leaders on P&O initiatives and signature processes
- Collaborate with COEs and Corporate Affairs on communication and change management plans
- Gather and share stakeholder input to create targeted people programs that improve associate and organizational effectiveness
- Analyze P&O trends and metrics to develop programs aligned with OGSM priorities, including hiring, engagement, retention, Ease of Care, and development
- Provide day-to-day guidance on people programs and career development
- Assess leaders’ performance, strengths, development opportunities, career aspirations, and potential
- Develop people strategies and career development plans with senior leaders
- Establish clear, repeatable routines for deploying initiatives into the field
- Provide feedback, coaching, and consultation on organizational design, leadership excellence, processes, workforce planning, and career pathing
- Fulfill other related duties as assigned
Requirements:
- Bachelor’s diploma or equivalent
- 10+ years’ experience in an HR Generalist role or related role with increasing responsibility
- Equivalent operational experience with a track record of strong people outcomes may be considered
- Experience in service, retail or hospitality businesses, preferably multi-unit and people services businesses
- Understanding of business processes
- Ability to influence business leaders and drive innovation and transformation beyond P&O
- Ability to quickly build partnerships across multiple organizational levels
- Knowledge of talent management, talent acquisition, learning and development, associate engagement, total rewards, and organizational design and development
- Strong collaboration skills and ability to influence without authority
- Ability to plan and organize quickly with a combined focus on customer delivery and informing
- Experience and expertise in change management, project management, and continuous improvement
- Strong attention to detail and follow-through
- Ability to travel up to 50% of the time
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Paid vacation days
- Paid sick days
- 401(k)
- Generous employee pet discounts
- Competitive compensation
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