Director, Program Management
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Job Description
Director leading complex, cross-functional government-contract programs at Verra Mobility, a mobility technology company. Driving enterprise alignment, financial performance, compliance, and executive stakeholder outcomes.
Responsibilities:
- Establish strategic direction, priorities, governance, and success measures for a complex enterprise program
- Serve as a senior partner to external and internal leadership
- Represent the enterprise in external stakeholder engagements
- Anticipate and address emerging program, stakeholder, and business challenges
- Provide executive leadership with assessments, recommendations, and options on critical decisions, risks, and opportunities
- Lead a portfolio of interconnected workstreams across multiple business and functional organizations
- Establish operating models, ownership, decision rights, escalation paths, dependencies, and accountability
- Drive alignment across senior functional leaders and resolve enterprise-level conflicts
- Establish and maintain program governance, executive steering, reviews, decision forums, and escalation mechanisms
- Oversee program scope, schedule, budget, quality, resources, risks, dependencies, and contractual commitments
- Hold workstream leaders accountable for deliverables, milestones, financial targets, and commitments
- Own program-level risk and issue management, recovery strategies, and corrective actions
- Oversee budgets, forecasts, expenditures, resource requirements, and financial exposure with Finance and functional leaders
- Evaluate and communicate enterprise impacts of scope, schedule, resource, and external commitment changes
- Assess program health, challenge assumptions, and intervene directly when required
- Ensure alignment with government contracts, statements of work, service levels, policies, regulations, and stakeholder obligations
- Partner with Legal, Commercial, Finance, Security, and Compliance to mitigate contractual, regulatory, financial, and reputational exposure
- Maintain controls, documentation, approvals, and evidence for compliance and audit readiness
- Lead contract changes, escalations, remediation, audits, and corrective action plans
- Lead executive program reviews, steering committees, escalations, and strategic planning discussions
- Communicate complex and sensitive matters with clarity, precision, discretion, and judgment
- Synthesize program information into concise executive communications
- Navigate sensitive contractual, organizational, operational, and stakeholder matters confidentially
- Influence senior leaders and cross-functional stakeholders without direct authority
- Maintain credibility and composure during high-pressure program matters
Requirements:
- Bachelor’s degree in business, program management, public administration, technology, engineering, or a related field, or equivalent relevant experience
- 12+ years of progressive program, project, or business leadership experience, including responsibility for large-scale, highly complex, cross-functional programs
- Demonstrated experience leading strategic, high-visibility programs with significant enterprise, financial, operational, contractual, and reputational impact
- Proven ability to operate effectively with senior executives and serve as a trusted advisor to internal and external leadership
- Exceptional written and verbal communication skills, including synthesizing complex information and tailoring messaging for executive, external stakeholder, technical, and operational audiences
- Exceptional judgment and discretion managing confidential, politically sensitive, contractual, or high-risk matters
- Strong executive presence and ability to communicate difficult messages, influence decisions, resolve conflict, and establish alignment
- Significant experience managing programs governed by government contracts, public-sector requirements, or highly regulated contractual environments
- Advanced expertise in scope, schedule, budget, financial management, resource planning, risk, dependency, governance, and change control
- Strong understanding of contractual requirements, statements of work, service-level commitments, acceptance criteria, compliance obligations, and audit requirements
- Ability to lead within a highly matrixed organization and drive accountability without direct reporting authority
- Strong business acumen and ability to evaluate decisions through operational, contractual, financial, stakeholder, and enterprise perspectives
- Exceptional organizational discipline, attention to detail, judgment, and follow-through
- Ability to move between strategic leadership and detailed execution
- PMP, PgMP, or comparable program management certification preferred
- Experience with state, local, municipal, transportation, public safety, tolling, mobility, or other government entities preferred
- Experience leading technology-enabled programs involving software, infrastructure, operational services, integrations, data, or regulatory compliance preferred
- Experience leading escalations, service recovery, contract change, remediation, or transformation initiatives preferred
- Experience in a PMO, enterprise transformation, or portfolio management environment preferred
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