Director, Project Management Office – PMO
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Job Description
Director of PMO at Endeavour Solutions leading project management for Microsoft Dynamics ERP and CRM practices including team management and project portfolio oversight.
Responsibilities:
- Lead and develop a team of ERP/CRM Project Managers: Hiring, onboarding, coaching, performance management, and career development
- Own the “Endeavour way” of running projects: Define and maintain the core lifecycle stages and gate checks
- Standard status reporting, RAG criteria, RAID logs
- Common tooling (DevOps/Planner/Project, SmartSheet, Teams/SharePoint structure)
- Maintain a single consolidated project portfolio across BC, F&SC, CE, Sylogist
- Provide regular dashboards and executive reporting on status, risk, and budget
- Facilitate portfolio review sessions with the VP Professional Services, COO, and practice leads
- Raise PM performance and consistency: Monitor adherence to standards and drive continuous improvement in planning, communication, risk and change management
- Help prevent and manage escalations: Define escalation criteria and paths
- Work with practice leads, Support & Client Assurance, and Sales to address at-risk projects early
- Act as a “player-coach” on a small number of high-impact projects where executive-level PM sponsorship is required
Requirements:
- 10+ years of project management experience in ERP/CRM or complex business systems implementations
- 5+ years leading project managers or running a PMO / portfolio function
- Strong understanding of ERP and/or CRM delivery (scope/change control, budget management, stakeholder management)
- Experience working with multiple practices/lines of business and senior stakeholders
- Comfort with metrics, dashboards, and driving accountability through standards and coaching
- Experience with Microsoft Dynamics 365 (BC, F&SC, CE) and Microsoft project/collaboration tools (DevOps, Planner, Project, Teams, SharePoint) is a strong asset
- PM certifications; PMP is required
- PRINCE2, Agile/Scrum are an advantage but not required if experience is strong.
Benefits:
- health, dental and vision benefits
- RRSP matching
- annual performance-based bonus
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