Towing Dispatcher
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Towing dispatcher coordinating roadside assistance requests for Texans Crown Towing. Dispatching operators, monitoring jobs, and updating customers from a fully remote home-based role.
Responsibilities:
- Coordinate towing requests and roadside assistance services
- Ensure customers receive prompt, safe, and efficient support whenever they need help on the road
- Receive, prioritize, and document service calls
- Dispatch tow trucks or roadside assistance technicians according to customer needs and location
- Monitor job status and communicate updates and estimated arrival times
- Coordinate with tow truck operators, roadside technicians, team members, and field personnel
- Address customer inquiries, complaints, and feedback
- Follow dispatch procedures and company policies to maintain service quality and operational efficiency
Requirements:
- Receive and prioritize incoming calls for towing and roadside assistance services
- Collect essential customer information, including location, vehicle type, and the specific assistance required, such as towing, jump-starts, tire changes, lockout services, or fuel delivery
- Dispatch the appropriate tow trucks or roadside assistance technicians based on the customer’s needs and location
- Monitor the status of dispatched jobs and provide customers with timely updates on service progress and estimated arrival times
- Maintain clear and consistent communication with tow truck operators and roadside technicians to ensure prompt and efficient service delivery
- Accurately record customer calls, service requests, dispatch details, and job updates in the dispatch system
- Address customer inquiries, complaints, and feedback professionally while providing appropriate assistance and solutions
- Coordinate with team members and field personnel to ensure smooth operations and efficient handling of service requests
- Follow established dispatch procedures and company policies to maintain service quality, customer satisfaction, and operational efficiency
Benefits:
- 100% remote job working in the comforts of your home
- Non-toxic environment
- Growth potential
Similar Jobs
Dispatcher
Remote Pennsylvania Dispatcher coordinating compliant cannabis product transportation between facilities, retailers, and wholesale customers. Managing routes, vendors, manifests, and delivery performance.
Dispatcher Representative
Remote Dispatcher coordinating customer jobs and field technicians for Geeks on Site, a U.S. computer repair and technology support company.
Senior Dispatcher
Senior Dispatcher assigning service providers, coordinating repairs, and updating customers for Cox Automotive’s vehicle operations. Handling inbound events, delays, inquiries, and dispatcher support.
Account Service Dispatcher I
Account Service Dispatcher creating and dispatching client work orders for EMSAR’s medical equipment service operations. Handling calls, CRM data, and service escalations.
Clinical Dispatcher
Remote clinical dispatcher coordinating emergency and routine telemedicine consultations for Access TeleCare. Supporting hospitals and physicians through virtual care workflows, dispatch systems, and 24/7 operations.
Clinical Dispatcher – 2nd Shift
Clinical Dispatcher coordinating emergency and routine telemedicine consultations for Access TeleCare’s virtual hospital. Managing physician assignments, dispatch workflows, equipment readiness, and service-level metrics remotely.
Dispatcher
Dispatcher coordinating technician schedules and customer communications for Austin plumbing and HVAC company. Managing priorities, dispatching crews, and supporting service performance.
Dispatcher/Router Combo
Dispatcher coordinating drivers, routes, and service tickets for WM’s U.S. waste collection and recycling operations. Resolving pickup and delivery issues while optimizing daily routing.
Dispatcher/Router
Dispatcher routing WM drivers and resolving service issues for environmental collection and disposal operations. Managing same-day ticket routing and next-day route preparation across Canada.
Swing Dispatcher/Router
Swing Dispatcher coordinating staffing, routes, and driver assignments for WM, North America’s leading environmental-solutions provider. Supporting training and route efficiency across centralized dispatch operations.
Répartiteur/Router – 12-Mois
Dispatcher routing WM’s residential, commercial, and roll-off waste-collection services. Resolving service issues, assigning drivers, and optimizing same-day and next-day routes.
Dispatcher – Part-Time Weekend
Remote Dispatcher managing transportation operations for Hackbarth Delivery Service. Ensuring timely pickups and excellent customer support while communicating with drivers and warehouse teams.
IT Dispatcher
IT Dispatcher providing support for Service Desk technicians at Xantrion. Handling calls and chat requests in a remote work from home environment.
No more related jobs available.