District Services Manager
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Job Description
District Services Manager leading Service Provider partnerships for Home Depot's Home Services. Responsible for performance oversight and driving sales growth through strategic management.
Responsibilities:
- Play a pivotal role in driving Services sales growth by cultivating a partnership between Service Providers and the Home Services organization.
- Oversee the entire lifecycle of Service Providers, including sourcing, onboarding, expansion, contraction, and termination.
- Ensure alignment with business goals, service standards, and compliance expectations through partnership review process.
- Research and review customer feedback to identify service improvement opportunities.
- Prioritize and ensure timely resolution of Customer Care cases, partnering with Service Providers to meet service level agreements.
- Conduct Partnership Reviews and regular check-ins with Service Providers to assess performance and ensure compliance.
- Prospect, evaluate, and onboard new Service Providers.
Requirements:
- Must be 18 years of age or older.
- Must be legally permitted to work in the United States.
- Knowledge or experience in the retail store environment, home improvement industry or general construction industry.
- Experience in residential remodel project management.
- Demonstrated project management skills.
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
- Excellent written and verbal communication skills.
- Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
- Preferred Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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