Driver Onboarding & Training Manager – Dedicated Driver
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Job Description
Driver Onboarding & Training Manager building and delivering training programs for dedicated drivers in logistics. Partnering with recruiting and managing driver performance evaluations for success.
Responsibilities:
- Build and own the end-to-end Dedicated Driver training program, including new driver onboarding curriculum, role-specific modules, and ongoing retraining content for both online and in-field delivery
- Partner with recruiting to integrate training into the onboarding process, ensuring every driver is fully prepared before their first shift
- Develop scenario-based training content using real examples so drivers learn how to think, not just what to do
- Travel into the field (up to 25% of the time) to deliver in-person training, validate program effectiveness, and ensure standards are being met at the warehouse and customer level
- Conduct driver performance evaluations to assess training effectiveness and iterate content and delivery based on results
- Identify drivers who are at risk and develop targeted retraining or performance improvement plans in partnership with Regional Managers
- Maintain and update training documentation, SOPs, and resources as processes evolve
- Partner with Driver Ops Managers and the Revenue team on quality and performance initiatives
Requirements:
- 3+ years of experience in training, program development, or instructional design; preferably in logistics, transportation, or a field-based environment
- Proven ability to build training programs from scratch; not just deliver existing content
- Strong written and verbal communication skills with the ability to connect with drivers, managers, and customers alike
- Detail-oriented, organized, and comfortable managing multiple priorities in a fast-paced environment
- Ability and willingness to travel up to 25% of the time to support field training and validate program delivery
- Action-oriented with a demonstrated ability to own problems and drive solutions
- Comfortable with technology and experience with learning management systems, Google Suite, and Salesforce a plus
- Positive, people-first attitude with a genuine commitment to driver success.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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