Learning Programs Specialist
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Job Description
Learning Programs Specialist managing customer education and academic programs at Alteryx. Coordinating internal enablement efforts and enhancing learning experiences for students, customers, and employees.
Responsibilities:
- Serve as the primary point of contact for professors and students, responding to SparkED licensing inquiries in a timely and professional manner.
- Review and assess blocked verification requests through SheerID, providing clear guidance and actionable next steps.
- Ensure a positive and frictionless experience for academic users participating in SparkED programs.
- Maintain accurate records and support continuous improvements to the academic user journey.
- Manage the Technical Enablement shared inbox, triaging and responding to internal inquiries with accuracy and efficiency.
- Coordinate and schedule internal enablement programs and training sessions by: Managing stakeholder calendars, Sending invitations and communications, Distributing session recaps and learning resources, Tracking attendance and participation metrics.
- Support the delivery of engaging and effective internal learning experiences.
- Coordinate end-to-end onboarding for new hires within technical teams, ensuring successful completion of digital learning pathways and access to required systems and resources.
- Partner with Revenue Operations to develop and maintain learning dashboards, ensuring data integrity and meaningful reporting on enablement outcomes.
- Identify opportunities to streamline processes, improve documentation standards, and enhance operational efficiency.
- Manage and maintain learning content across customer-facing and internal learning platforms, ensuring accuracy, consistency, and accessibility. Publish and maintain Instructor-Led Training (ILT), digital learning courses, and video-based content. Configure, test, and validate learning experiences to ensure a seamless user experience. Monitor course availability and troubleshoot content-related issues as needed. Upload, organize, and maintain internal enablement content. Ensure learning assets remain current, easy to find, and aligned with business needs. Support content governance and version control practices.
Requirements:
- 2–3 years of experience in learning operations, program coordination, customer support, education services, or a related field.
- Exceptional organisational skills with strong attention to detail.
- Excellent written and verbal communication skills, with the ability to communicate clearly and professionally across diverse audiences.
- Ability to manage multiple priorities and workflows in a fast-paced environment.
- Comfortable working across various systems and tools, including LMS platforms, shared inboxes, and scheduling applications.
- Proactive, customer-focused mindset with a passion for improving processes and user experiences.
- Preferred Qualifications: Experience working with Learning Management Systems (LMS) such as Docebo, Seismic, or similar platforms. Familiarity with academic program administration and student verification tools such as SheerID. Experience supporting internal training, onboarding, or enablement programs. Exposure to learning analytics, reporting, or dashboard management.
Benefits:
- Professional development opportunities
- Commitment to a diverse, equitable, and inclusive workplace
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