Dutch-Speaking Customer Advisor
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Job Description
Dutch-speaking customer advisor supporting account holders and merchants for a global online payments platform. Handling multilingual inquiries about transactions, wallets, accounts, and security remotely from Portugal.
Responsibilities:
- Handle incoming telephone calls, emails, and live chat messages from Dutch account holders
- Deliver transparent and reliable customer resolutions
- Guide clients through digital wallet functionalities, payment histories, profile configurations, and web-based platform features
- Record, modify, and monitor client interactions, ticket histories, and follow-up actions in the internal CRM database
- Collaborate with regional support teams, fraud risk specialists, and back-office engineering units
- Resolve complex or escalated financial inquiries quickly
- Represent the online payment and financial technology company with professionalism, reliability, and precision
Requirements:
- Fluent C1/C2 proficiency in spoken and written Dutch
- Solid B2 working command of English
- Physical residence within Portugal
- Unrestricted legal work eligibility in Portugal
- Active NIF and NISS registrations
- Dedicated, noise-free home office
- High-speed, reliable internet connection
- Prior experience in customer service, banking or financial support, call centers, or online retail preferred
- Fintech sector exposure is an advantage
- Strong active listening abilities
- Genuine empathy
- Ability to multitask across multiple digital tools
- Keen attention to detail
- High emotional intelligence
Benefits:
- €80 gross/month attendance bonus
- €7.63 net/day meal allowance loaded onto a dedicated meal voucher card
- 100% remote work from anywhere across mainland Portugal or its islands
- Full professional IT workstation delivered to your door, including corporate computer, noise-canceling headset, and security authentication tokens
- Comprehensive paid onboarding training
- Welcoming international workplace culture
- Transparent internal career progression opportunities
- Employee wellness programs
- Monday through Friday schedule, 08:00 to 17:00, with fixed hours, no shift rotations, and weekends free
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