E-Commerce, Wholesale Operations Specialist – AI-Forward
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Job Description
E-commerce operations specialist managing fashion product data, Shopify marketplaces, wholesale offers, and sales administration. Building CRM infrastructure and AI automations for a global fashion distributor.
Responsibilities:
- Centralize product data, images, inventory, and pricing from vendor files and the ERP into one accurate system
- Manage product variants, UPCs, size breakdowns, and pricing in spreadsheets
- Source accurate product images and MSRPs from trusted sources
- Edit and clean up images using AI tools
- Keep inventory synchronized from the ERP through Shopify to each channel
- Create and maintain Shopify and marketplace listings across active channels
- Build and update wholesale offer sheets with images, pricing, quantities, and size breakdowns tailored to customers
- Pull cost pricing from the ERP and calculate pricing within target and minimum margin parameters
- Support daily sales administration, including pipeline updates, reporting, and interdepartmental coordination
- Track sales representative activity across the ERP, sales order management platform, and email
- Maintain an accurate CRM or activity dashboard
- Run and improve the AI workflow that turns daily recaps into a morning sales meeting template
- Help build and maintain CRM infrastructure and reporting dashboards across e-commerce and wholesale
- Identify and automate repetitive workflows to reduce manual work and errors
Requirements:
- Highly competent and reliable, with a track record of ownership and accuracy on pricing, data, and product information
- Proactive by nature, spotting what needs doing without waiting for tasks to be delegated
- Strong systems thinker who can build and improve operational processes
- Genuinely skilled with AI tools, including building internal AI workflows and automations, working with APIs, and using AI for image editing and data work
- Fast and accurate in Google Sheets or Excel with advanced spreadsheet skills
- Fluent written and spoken English for daily communication with a US-based team
- Comfortable building rapport with an in-office team through daily calls and regular check-ins in a remote setup
- Based in Latin America
- Availability Monday through Friday, 9 AM to 5 PM US Pacific Time
- Experience with Shopify, an ERP system, or marketplace platforms (nice to have)
- Experience building dashboards or lightweight CRMs (nice to have)
- Prior experience supporting a sales team with administrative and data management work (nice to have)
- Interest in fashion, streetwear, or sneakers (nice to have)
- Updated resume
- 1–2 minute Loom video introducing yourself, describing operations and AI tools experience, and demonstrating one workflow or automation built or improved
Benefits:
- Paid Time Off according to company policy
- Holidays observed according to company guidelines
- Compensation paid in USD
- Paid bi-monthly on the 15th and 30th
- 100% remote setup
- Full-time basis with dedicated hours
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