IAM Operations Manager
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Job Description
Gerente de Operações IAM na Experian, empresa global de dados e tecnologia. Liderança de serviços de identidade, automação, riscos, controles e equipes multinacionais.
Responsibilities:
- Own end-to-end delivery, performance, risk management, and continuous improvement of Identity and Access Management operations
- Lead teams, partners, and stakeholders to ensure secure, reliable, and scalable IAM services
- Manage the identity lifecycle, including joiners, movers, leavers, access requests, provisioning, access changes, and revocation
- Lead service delivery, demand management, capacity planning, backlog management, prioritization, escalations, critical incidents, recurring problems, and corrective actions
- Govern IAM services related to SSO, MFA, directory services, privileged access, service accounts, and access governance
- Define and execute the IAM automation roadmap using controlled workflows, APIs, orchestration, and native platform capabilities
- Lead AI and generative AI use cases in IAM operations, ensuring security, privacy, traceability, human oversight, and business value
- Manage the IAM service catalog, workflows, approvals, SLAs, OLAs, RACI matrix, knowledge base, and ITSM integration
- Manage operational risks and controls, including segregation of duties, exceptions, privileged access, recertifications, orphaned accounts, service accounts, and access removal
- Ensure audit readiness and compliance, remediate control deficiencies, and report on risks, control effectiveness, KPIs, and KRIs
- Lead direct and/or matrixed teams and manage vendors or managed service providers
- Work with Technology, Security, HR, GRC, Audit, Privacy, Legal, Compliance, and business functions to standardize services globally
- Conduct meetings, escalations, and executive communications in English
Requirements:
- Advanced or fluent English, with the ability to lead global meetings, present results to executives, negotiate priorities, and manage escalations
- Proven experience in Identity and Access Management, with responsibility for operational services, outcomes, and continuous improvement
- Proven experience leading IAM, cybersecurity, or technology operations, with responsibility for people, service performance, vendors, and deliverables
- Strong knowledge of identity lifecycle management, access governance, privileged access, authentication, authorization, RBAC, the principle of least privilege, and directory services
- Experience managing incidents, problems, changes, SLAs, KPIs, KRIs, operational risks, controls, audits, and remediation plans
- Experience with service management, ITSM, and service catalogs, including workflows, responsibilities, service levels, and operational governance
- Demonstrated ability to lead automation initiatives and identify opportunities for AI applications
- Experience in complex, matrixed, or multinational environments, managing senior stakeholders and service providers
- Experience with Microsoft Entra ID, Active Directory, Okta, SailPoint, CyberArk, Varonis, Centrify, or equivalent platforms
- Practical knowledge of PowerShell, Python, APIs, workflow automation, or orchestration technologies
- Knowledge of ISO 27001, NIST, COBIT, ITIL, LGPD, GDPR, and PCI
- Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or a related field, or equivalent relevant professional experience
- Relevant certifications in IAM, cybersecurity, risk, cloud, or service management are desirable
Benefits:
- Remote work available
- Inclusive, purpose-driven environment
- Career and professional development opportunities
- Well-being program and culture supporting work-life balance
- Great Place To Work™ and Top Employers recognition
- Opportunity to work for a global company with multinational teams
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