eCommerce Operations Assistant
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Job Description
E-commerce Virtual Assistant supporting operational functions for Hadley Designs, a fast-growing eCommerce business. Managing customer support, inventory, and administrative tasks in a remote setting.
Responsibilities:
- **Your Role and Responsibilities**
- As the **E-commerce Virtual Assistant**, your main responsibilities will vary depending on your background and strengths. You will be expected to execute tasks in a highly organized, proactive manner, ensuring smooth operations across various functional areas.
- Your responsibilities may include:
- **Customer Support and Order Management**: Assisting with customer inquiries and managing the order process efficiently.
- **Account Health Monitoring and Basic Reporting**: Keeping track of accounts and providing basic performance reports.
- **Inventory Tracking and Supply Chain Coordination**: Monitoring stock levels and coordinating basic aspects of supply chain management.
- **Data Entry, Reconciliation, and System Updates**: Maintaining accurate data and ensuring that systems are up to date.
- **Basic Accounting or Finance Support**: Assisting with basic financial tasks such as tracking expenses or processing invoices.
- **Maintaining SOPs and Internal Documentation**: Keeping standard operating procedures (SOPs) and documentation current and accessible.
- **Executing Assigned Processes**: Ensuring that all processes within your scope are completed accurately, consistently, and without rework, while identifying issues early and proposing solutions.
Requirements:
- **Who You Are**
- **Highly Reliable and Detail-Oriented**: You are an operations or administrative support professional who is dependable and focused on precision.
- **Process-Driven and Proactive**: You thrive in structured systems, working to keep operations running smoothly with minimal oversight.
- **Strong Sense of Ownership**: You take responsibility for your tasks and ensure their completion with a high level of accountability.
- **Organized and Effective**: You are organized and calm, able to work efficiently in a remote, fast-moving environment.
- **Comfortable Working Remotely**: You can effectively manage your time and responsibilities in a fully remote setting.
- **Experience, Tools & Operating Requirements**
- **2+ years of experience** in an administrative, operations, customer support, or similar role.
- **Availability**: Ability to work a US-based schedule from 8:00am–5:00pm Central Time.
- **Tools Proficiency**: Comfortable using Google Workspace, Slack, ClickUp (or similar task/project management tools), and Loom for short video updates.
- **Impeccable Communication**: Strong written and verbal communication skills with a focus on clarity and professionalism.
- **Problem-Solving Skills**: Comfortable following structured problem-solving expectations, including identifying issues, providing context, proposing solutions, and escalating when needed.
Benefits:
- **Why Join Hadley Designs?**
- **Ownership and Support**: You will have clear ownership of specific responsibilities within well-defined systems, with strong leadership support.
- **Opportunities for Growth**: Potential to grow into broader operations or specialized support roles over time.
- **Remote Flexibility**: Enjoy a flexible, remote-first work environment with consistent working hours.
- **Be Part of a Growing Company**: Join a fast-growing eCommerce business that is revolutionizing early education with products parents trust and love.
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