E-Commerce Operations Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
E-Commerce Operations Manager overseeing online operations for a fast-growing eCommerce platform. Focusing on optimizing workflows and delivering exceptional customer experience.
Responsibilities:
- Oversee and manage customer orders via website and phone, ensuring 100% accuracy
- Validate order details, invoices, and pricing to eliminate errors
- Coordinate and schedule deliveries with logistics and delivery partners
- Analyze order and delivery costs to identify inefficiencies and recommend improvements
- Provide high-level customer support, including handling inquiries, sales calls, and product recommendations
- Build and maintain strong relationships with customers and suppliers
- Manage and optimize the online product catalog, including product listings, categories, and overall website presentation
- Ensure product information is accurate, up-to-date, and aligned across platforms
- Identify opportunities to streamline workflows and improve operational efficiency
- Implement automation solutions for order processing and backend operations
- Oversee AI-powered tools and prompts to ensure accuracy and efficiency across:
- Order management
- Product updates
- Customer interactions
- Monitor key operational metrics and prepare performance reports
- Identify trends, highlight areas for improvement, and implement data-driven solutions
- Prepare quotations and other sales-related documentation
Requirements:
- Minimum 5 years of experience in eCommerce, logistics, or online operations
- Proven experience managing eCommerce platforms and digital workflows
- Strong attention to detail, especially in order processing, invoicing, and pricing accuracy
- Excellent written and spoken English communication skills
- Strong analytical, problem-solving, and process improvement skills
- Proficiency with eCommerce platforms, Xero, and other digital tools
- Experience with eBay or other online marketplaces is an advantage
- Experience with AI tools, prompt engineering, and workflow automation is highly desirable
- Strong time management skills, reliability, and flexibility to start early if required
- Proactive, adaptable, and comfortable working in a fast-paced environment
- Nice to Have:
- Background or familiarity with construction-related products
- Degree in Commerce, Business, Engineering, or Construction
Benefits:
- Flexibility in work hours and location, with a focus on managing energy rather than time.
- Access to online learning platforms and a budget for professional development
- A collaborative, no-silos environment, encouraging learning and growth across teams
- A dynamic social culture with team lunches, social events, and opportunities for creative input
- Health insurance
- Leave Benefits
- 13th Month Salary
Similar Jobs
E-Commerce Projektmanager
Project Manager responsible for E-Commerce project planning and management at TRETMANN. Focusing on deliveries, deadlines, and KPIs in a remote team setting.
E-commerce Graphic Designer
Graphic Designer creating visual assets for e-commerce brand Americanflat. Managing high-volume production of listings, storefronts, and promotional materials.
Ecommerce Specialist
Ecommerce Specialist for Neato, an eCommerce accelerator, managing Amazon listings and launches. Collaborating with brand managers to optimize performance and drive growth.
E-commerce Coordinator
E-commerce Coordinator managing daily store operations and optimizing performance for Telos Media's e-commerce channels. Ensuring high-quality customer experience and collaborating with Marketing and Creative teams.
E-Commerce, Website Coordinator
E-Commerce/Website Coordinator managing day-to-day Shopify operations and broader business tasks for a lifestyle retail brand. Supporting brand expansion through effective operations and marketing initiatives.
Ecommerce Fulfillment – Operations Manager
Ecommerce Fulfillment & Operations Manager overseeing Shopify operations and customer experience for Hadley Designs. Ensuring seamless service, resolving order issues, and maintaining store integrity.
UI/UX Designer, Shopify, Ecommerce
Digital Designer focusing on Shopify and e-commerce UI/UX for client. Key responsibilities include design, optimization, and collaboration for marketing initiatives.
Ausbilder:in für Kaufmann/-frau für E-Commerce
E-Commerce Trainer providing vocational training from home. Supporting learners' development with pedagogical methods and quality assurance for project work.
Ausbilder:in für Kaufmann/-frau für E-Commerce
Ausbilder:in für E-Commerce bei WBS TRAINING AG mit Schwerpunkt auf Kompetenzentwicklung. Fachbezogener Unterricht und Unterstützung Lernen 4.0 im WBS LearnSpace 3D.
E-commerce Launch Specialist
E-commerce Launch Specialist leading dropshipping business setup on Shopify and other platforms. Collaborating with founders to optimize product sourcing, marketing strategy, and operations.
Ecommerce Manager
Ecommerce Manager for Cornbread Hemp, overseeing DTC website and Amazon presence. A high-ownership role focused on boosting revenue and optimizing customer experience.
International Key Account Manager – eCommerce
Key Account Manager driving growth with international eCommerce customers across Europe. Manage strategic accounts and position Mondi as the preferred eCommerce packaging partner.
Ecommerce Account Manager
Ecommerce Account Manager supporting and growing client relationships while optimizing online shopping experience. Collaborating across teams to deliver effective e-commerce strategies.
E-commerce Marketing Manager
Marketing Manager responsible for scaling marketing strategies for a premium campervan accessories e-commerce brand. Leading a team and optimizing campaigns across various platforms.
Shopify Operations Manager
Shopify Operations Manager for Hadley Designs ensuring seamless customer experience through store operations. Overseeing performance, order management, and compliance in a remote work setting.
Shopify Designer
Senior Shopify Designer creating and optimizing ecommerce user experiences and visual media. Leading design projects on the Shopify platform with a focus on conversion and user engagement.
eCommerce Content Manager
eCommerce Content Manager for Podean, leading content strategies across Amazon and other marketplaces. Mentoring junior team members and collaborating with clients to drive creative solutions.
E-Commerce Inventory Recovery and Unfulfillable Specialist – Amazon
E-Commerce Inventory Recovery Specialist responsible for managing unfulfillable inventory on Amazon. Join a global team focused on recovering inventory exceptions and optimizing operational efficiency.
E-Commerce Assistant
E-Commerce Assistant ensuring seamless daily operations for clients’ online stores in a boutique BPO. Role involves processing orders, maintaining inventory, and responding to customer messages.
Regional Procurement Category Manager – Ecommerce
Procurement Manager for European E-Commerce enhancing last mile carrier solutions across Europe. Leading sourcing, negotiations, and partnerships to optimize delivery services and costs.