E-Commerce, Website Coordinator

Posted 15hrs ago

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Job Description

E-Commerce/Website Coordinator managing day-to-day Shopify operations and broader business tasks for a lifestyle retail brand. Supporting brand expansion through effective operations and marketing initiatives.

Responsibilities:

  • Manage and maintain Shopify Plus operations across three brand storefronts
  • Upload and update products using bulk CSV files while following established naming and formatting conventions
  • Optimize product listings, SEO titles, and meta descriptions
  • Assist with website merchandising, collection structures, and overall site aesthetics
  • Ensure website content, pricing, and inventory information remain accurate and up to date
  • Support initiatives that improve the online customer shopping experience
  • Assist with Xero reconciliations, invoice entry, and expense coding
  • Perform weekly bank feed reconciliations
  • Follow up on outstanding supplier invoices and credits
  • Manage and support Klaviyo email campaigns and automation flows
  • Maintain subscriber lists, segments, and suppression lists
  • Update and improve existing email templates and automated flows
  • Support email marketing initiatives across all brands
  • Manage the Appstle loyalty and rewards program
  • Maintain tier structures, earning rules, redemption settings, and expiration configurations
  • Monitor daily loyalty activity and resolve member account issues
  • Prepare monthly loyalty performance reports
  • Apply Lightroom presets to product and lifestyle imagery for marketing use
  • Edit fashion product images using Photoroom or similar tools, including:
  • Background removal
  • AI-generated backgrounds
  • Color correction
  • Audit website imagery for consistency in:
  • Cropping
  • Backgrounds
  • Lighting
  • Visual presentation
  • Identify images requiring retouching or reshooting
  • Handle e-commerce-related administration and reporting
  • Process supplier orders and coordinate through wholesale ordering portals
  • Manage supplier and customer communications
  • Triage and maintain inbox communications
  • Create and maintain SOPs within Notion
  • Reduce founder dependency through documentation and autonomous ownership of recurring tasks

Requirements:

  • Minimum 3 years of Shopify experience (Shopify Plus strongly preferred)
  • Experience managing Klaviyo campaigns and automation flows
  • Working knowledge of Xero
  • Experience with Australian GST and bank reconciliations preferred
  • Experience with large-scale product uploads and CSV management
  • Understanding of e-commerce SEO best practices
  • Strong attention to detail
  • Ability to work independently and manage multiple priorities
  • Excellent written English communication skills
  • Proactive, clear, and timely communication
  • **Desirable Skills:**
  • Fashion, lifestyle, or retail e-commerce experience
  • Experience using Appstle Loyalty
  • Experience with Photoroom, Pixelcut, Botika, Wearview, or similar image-editing tools
  • Adobe Lightroom experience, including preset application and batch exports
  • Familiarity with AI-generated imagery tools
  • Experience using NuOrder or similar wholesale ordering platforms
  • Experience using Notion for SOP documentation and project management

Benefits:

  • This is a remote role that will be set up as an independent contractor engagement.
  • To ensure alignment and transparency, successful candidates will be expected to:
  • Disclose any existing ongoing roles or client work
  • Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)