E-commerce Coordinator
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Job Description
E-commerce Coordinator managing daily store operations and optimizing performance for Telos Media's e-commerce channels. Ensuring high-quality customer experience and collaborating with Marketing and Creative teams.
Responsibilities:
- Own day-to-day operations of the e-commerce store, ensuring accuracy, performance, and operational stability.
- Obsess over excellent customer experience.
- Thinking ahead to ensure production and shipping timelines are met, and that our customers get the best experience possible with our brand. Including ensuring that their questions are answered in a timely manner.
- Maintain and optimize product pages, including descriptions, imagery, pricing, SEO, and layout within Shopify.
- Support and execute merchandise and product launches in collaboration with Marketing, owning launch checklists, QA, and on-time go-live execution.
- Coordinate fulfillment and logistics partners across regions (China, US, Europe), ensuring cost-effective and timely delivery.
- Be persistent in advocating for our customers by being on calls with our suppliers and closely monitoring production timelines and them meeting deliverables.
- Manage inventory tracking and stock levels to avoid shortages or overstock.
- Monitor store performance metrics (sales, conversion rates, AOV, shipping costs, refunds, customer satisfaction), delivering monthly reports with insights and recommendations.
- Conduct market and competitor research to identify optimization opportunities and emerging trends.
- Support promotional planning and execution, including quarterly promotions and high-volume sales periods (e.g. holidays).
- Collaborate cross-functionally to ensure e-commerce initiatives align with brand and business priorities.
- Maintain documentation and SOPs for e-commerce processes, continuously improving workflows as the store scales.
Requirements:
- 2+ years of experience in e-commerce operations, store management, or a related role.
- Obsessed with excellent customer experience, without compromise.
- Strong hands-on experience with Shopify (or similar platforms like Amazon).
- Solid understanding of fulfillment, logistics, inventory management, and supplier coordination.
- Data-driven mindset with the ability to translate metrics into action.
- Highly organized, detail-oriented, and execution-focused.
- Comfortable working cross-functionally and coordinating with multiple stakeholders.
- Strong communication, negotiation, and problem-solving skills.
Benefits:
- N/A
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