Ecommerce Fulfillment – Operations Manager
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Job Description
Ecommerce Fulfillment & Operations Manager overseeing Shopify operations and customer experience for Hadley Designs. Ensuring seamless service, resolving order issues, and maintaining store integrity.
Responsibilities:
- Take full ownership of Shopify store operations and customer experience
- Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging
- Standardize shipping, split shipment, and pre-order communication across all touchpoints
- Build and document SOPs for all operational workflows
- Implement systems and automations that reduce manual work and customer confusion
- Monitor order flow across Shopify, Base, and Amazon MCF
- Process refunds, reships, cancellations, and order updates
- Audit the website for broken links, incorrect pricing, and outdated promotions
- Deliver weekly Shopify performance reports
Requirements:
- 2 to 5 years of experience managing Shopify store operations
- Highly detail-oriented and catch inconsistencies others miss
- Strong written communicator who can simplify complex information
- Hands-on experience with order management, fulfillment, and customer service
- Understanding of Shopify apps, backend systems, and troubleshooting workflows
- Ability to build systems, not just solutions
- Thrives in a fast-moving, high-growth environment
- Comfortable working cross-functionally while maintaining ownership
Benefits:
- A remote-first environment that gives you flexibility and autonomy
- The ability to manage your schedule with trust and accountability
- Direct access to leadership and meaningful collaboration across teams
- Opportunities to build systems, implement ideas, and drive real impact
- Access to training, tools, and continuous learning
- A decade-strong, family-founded brand with a clear mission and vision
- Free access to products that are changing how children learn
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