Education Consultant
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Education Consultant working with CDW's Education SaaS portfolio for clients. Supporting Google Workspace for Education and ensuring effective deployment and customer training.
Responsibilities:
- Serve as a subject matter expert for CDW Education SaaS portfolio.
- Discover, analyze and identify customer requirements.
- Monitor and track onboarding progress for customers, including premium onboarding and trainings.
- Utilize key metrics to drive customer engagement and retention with our SaaS portfolio.
- Work with the Technical Writer to maintain and improve the Help Center.
- Assist in scoping technical engagements.
- Work with a team of technicians to provide support and troubleshooting.
- Counsel customer and internal teams on Google for Education configuration and deployment specifics.
- Participate and manage the online community platform to support the CDW Education SaaS portfolio.
- Stay current on Google Workspace for Education changes and modifications.
- Work to support customers as needed if escalated from the support team.
Requirements:
- Bachelor’s Degree in Computer Science, Information Systems or related discipline.
- 3+ years professional systems administration experience, OR 7 years total Information Technology experience, to include 3+ years professional systems administration experience.
- Familiarity with Google for Education admin consoles.
- Exceptional customer service orientation, skills, and relatability.
- Strong documentation skills.
- 5 years managing Google Workspace in an Education institution, a plus.
- Experience implementing SaaS in an educational environment.
- Security and HIPAA experience and understanding, a plus.
- Excellent oral and written communication skills, a plus.
- Experience with CDW Amplified for Education tools and services such as Gopher for Chrome, Gopher for Users, Audit, Technical Training and Collaborative, a plus.
- Ability to travel up to 25%
Benefits:
- Health insurance
- Professional development opportunities
- 401(k) matching
Similar Jobs
Strategic Sustainability Consultant
Strategic Sustainability Consultant providing climate risk assessments and decarbonization pathways. Leading client engagements and managing strategic consulting projects for real estate clients.
Professional Service Principal Consultant
Consultant architecting observability processes and systems for clients across sectors using Chronosphere platform's advanced features and capabilities. Collaborating with engineering and executive teams to ensure successful implementations and customer satisfaction.
Revenue Cloud Consultant
Salesforce Consultant designing tailored Salesforce experiences for clients. Collaborating with teams to deliver high performance Salesforce implementations.
Senior Functional Consultant – Discovery, Requirements
Senior Functional Consultant driving discovery and requirements gathering for clients primarily in the United States. Join DaCodes in delivering high-impact software and digital transformation solutions.
Senior Integration Delivery Consultant
Integration Delivery Consultant leading integration teams at Advocate Health. Ensuring alignment in integration lifecycle management and delivering value through collaboration.
Senior Program Consultant – Contingent
Senior Program Consultant working with Trinity Health to support the National Diabetes Prevention Program. Leading initiatives to enhance prediabetes care quality measures with health partners.
Health & Benefits Managing Consultant
Health & Benefits Managing Consultant managing consulting projects for mid- and large-market employers. Design innovative, data-informed benefit solutions that drive value and impact for clients.
RN Clinical Quality and Oversight Consultant
RN Clinical Quality and Oversight Consultant ensuring compliance with federal and state regulations. Planning and executing quality oversight activities for Capital Blue Cross.
Population Health Clinical Consultant, Registered Nurse
Population Health Clinical Consultant Registered Nurse at Capital Blue Cross implementing health strategies. Collaborating with teams to enhance member care and health outcomes through data-driven initiatives.
Senior Technical Consultant
Senior Technical Consultant driving customer success in LATAM for Salesforce. Partnering with stakeholders to implement solutions and improve customer engagement.
Second Level Support Consultant
Second Level Support Consultant providing user support and resolving incidents through direct contact. Engaging in documentation and team collaboration to enhance service quality.
Catastrophe Analytics Consultant
Catastrophe Analytics Consultant at CNA driving improvement in catastrophe risk management through sophisticated portfolio analytics. Collaborating with technical teams and business units on risk management and pricing decisions.
Mid/Senior BPM Consultant – Business Processes
BPM Consultant responsible for evolving business processes and connecting strategy, people, and technology. Engage in continuous improvement projects and optimize end-to-end processes.
Small Business Consultant
Professional Services Sales Consultant educating customers on site design and SEO services. Following a consultative sales approach to meet customer needs.
Franchise Support Consultant
Franchise Support Consultant partnering with entrepreneurs to drive uBreakiFix franchise success. Collaborating directly with owners and managers to enhance performance and operational efficiencies.
Technical Consultant – Integrations
Technical Consultant overseeing integration configurations and data transfers for EdSights' higher education platform. Collaborating with partner institutions and internal teams to ensure reliable data processes.
Consultant, Child & Family Wellbeing – Medicaid Consulting Projects
Consultant supporting healthcare impact strategy focusing on child and family wellbeing at Sellers Dorsey. Engaging in client projects, management support, and internal initiatives in a collaborative environment.
Telecom Consultant
Junior Telecom Consultant at Ares Technology managing telecom design projects. Collaborating with designers and project managers to ensure quality and compliance with standards.
Consultant, Professional Services
Consultant at Caseware leading accounting solution implementations for clients. Collaborating with diverse teams and ensuring compliance with accounting standards.
Workforce Analytics Consultant, Employee Listening
Workforce Analytics Consultant delivering and evolving employee listening strategy through surveys and analytics. Analyzing data to provide insights for management decision making.