Employee Health & Benefits Client Engagement Specialist – Bilingual
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Job Description
Employee Health & Benefits Client Engagement Specialist creating videos and engagement materials for clients. Involves customer communication and project management in a collaborative environment.
Responsibilities:
- Build out custom Brainshark client engagement Videos
- Create custom client engagement deliverables
- Create custom engagement surveys
- Set up and maintenance/support of MMA Resource Portal
- Build out iNGAGED App manage client app updates and reporting
- Special projects as needed
- Assist production team with custom engagement documents for prospects/clients
- Assist with distribution of educational materials and user guides for online resources
Requirements:
- Bachelor’s degree in communication or marketing related field preferred
- Ability to communicate effectively, both oral and written
- Word, Excel, AMS, Outlook, PowerPoint, Internet/Research, as well as various web-based programs for research, proposals, etc.
- Excellent command of grammar, punctuation, spelling, and editorial skills
- Able to prioritize and organize daily tasks independently
- Well-developed customer service skills with a proactive approach
- Ability to research and analyze problems independently
- Must be able to multi-task and be detail oriented
- Able to self-check for accuracy
- Keen project management skills
- A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability
- Must have Life & Health license or obtain within 90 days of employment
Benefits:
- Medical, dental and vision insurance
- 401K and company match program
- Company-paid life and disability
- Generous paid time off programs
- Employee assistance program (EAP)
- Volunteer paid time off (VTO)
- Career mobility
- Employee networking groups
- Tuition reimbursement and professional development opportunities
- Charitable contribution match programs
- Stock purchase opportunities
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