Employment Specialist – Ticket to Work
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Job Description
Employment Specialist supporting people with disabilities through Brown & Brown’s Ticket to Work program. Creating work plans, providing job-search assistance, and managing Ticketholder services.
Responsibilities:
- Support individuals with disabilities through the Ticket to Work program
- Outline personalized employment goals and draft Individual Work Plans (IWPs)
- Provide ongoing support toward self-sufficiency
- Provide resume development, interview preparation, job search assistance, and education about work and Social Security benefits
- Conduct outbound and inbound calls and emails to educate and screen potential participants
- Assess eligibility and answer questions about returning to work
- Serve as primary point of contact for assigned Ticketholders
- Initiate services and Ticket assignment by completing IWPs
- Support Ticketholders during the job acquisition phase
- Ensure compliance with program rules and documentation requirements
- Collaborate with team members on program operations
Requirements:
- 2 years’ experience in a vocational, clinical, or claim management role in a group disability insurance organization strongly preferred
- Work Incentive Practitioner Credentials (WIP-C) preferred
- Experience and confidence in high-volume outbound educational calls to warm leads
- Bachelor's Degree or equivalent with a minimum of 2 years' work experience in a related field
- Able to pass a Social Security Administration (SSA) Suitability background screening
- Proficiency in Salesforce or similar CRM platforms preferred
- Full-time availability Monday–Friday, 8:30am–5:30pm EST
Benefits:
- Competitive compensation
- Remote opportunity with equipment provided
- Comprehensive medical, dental, and vision coverage
- Covered mental health resources
- Competitive 401k match
- Employee Stock Purchase Program
- Tuition reimbursement
- Generous paid time off plan and paid holidays
- Diversity, Inclusion & Belonging culture
- Regularly scheduled team meetings and one-on-one development time with leader
- Life insurance
- Disability insurance
- Student loan assistance
- Enhanced advocacy services
- Preferred partner discounts
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