Fulfillment Specialist
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Job Description
Fulfillment Specialist coordinating hardware shipments and software license deliveries for BlueCat’s enterprise network operations platform. Tracking orders, resolving routine issues, and maintaining accurate fulfillment records.
Responsibilities:
- Support post-order fulfillment of hardware and software, including shipment scheduling, carrier coordination, tracking, and delivery confirmation
- Process and deliver software license orders, including generating and sending license keys or entitlements and confirming customer receipt
- Execute hardware shipments and license deliveries accurately and on time according to service level expectations
- Identify and troubleshoot routine fulfillment issues, including shipment discrepancies, delays, inventory holds, and license delivery or entitlement errors; escalate complex issues
- Track and report fulfillment metrics such as on-time shipment, backlog, and exceptions, and flag trends or concerns
- Coordinate with Order Management, Finance, Warehouse, and Operations to align shipment activity with billing, inventory records, and customer commitments
- Enter and maintain accurate shipment, license, and fulfillment data in company systems
- Assist with audit and compliance requests by gathering inventory movement, shipping, and license delivery documentation
- Follow established procedures and suggest process improvements
- Participate in training and learn from senior team members to build fulfillment and systems expertise
Requirements:
- 0 to 2 years of experience in fulfillment, logistics, supply chain, customer service, or operations; internships and relevant coursework considered
- Familiarity with ERP or order management systems preferred; willingness to learn is essential
- Exposure to software licensing or entitlement management is a plus
- Strong attention to detail and accuracy in data entry and documentation
- Good organizational and problem-solving skills
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Clear and professional written and verbal communication skills
- Proficiency with Excel or similar tools preferred
- Associate's or bachelor's degree required
Benefits:
- A Professional Development Budget
- Dedicated Wellness Days and Wellness Week
- A Lifestyle Spending Account
- An Employee Recognition Program
- Comprehensive benefits encompassing health, financial well-being, and overall wellness
- Exceptional work environment
- Enriching employee programs
- Remarkable company culture
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