EMR Systems Project Manager – Home Care
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Job Description
EMR Systems Project Manager responsible for configuring and optimizing EMR systems at AbriCare. Managing documentation, compliance, and system integrations for exceptional care delivery and operations.
Responsibilities:
- Own the configuration and ongoing maintenance of AbriCare’s EMR platform.
- Build and optimize clinical workflows
- Implement updates required by new state launches, new service lines (e.g., APC, respite, homemaking), and changes in regulatory requirements.
- Ensure the EMR is intuitive, standardized, and aligned with clinical best practices.
- Ensure documentation templates meet regulatory standards across Medicaid, waiver programs, MCOs, VA, and AAAs.
- Maintain version control and auditing of all clinical forms, assessments, and care plan templates.
- Collaborate with the Clinical team to ensure documentation supports all compliance requirements.
- Support audit and survey readiness by ensuring accurate and complete system documentation.
- Serve as the primary owner of integrations between the EMR and other AbriCare systems, such as:
- CRM (e.g., HubSpot or similar)
- Scheduling systems
- EVV modules
- Billing/RCM systems
- HRIS/LMS
- Analytics dashboards
- Partner with Technology and external vendors to implement and monitor integrations, including API configuration, data mapping, and error resolution.
- Ensure accurate, timely transfer of client, caregiver, authorization, and visit data across systems.
- Develop training materials and support guides for branch teams, caregivers, clinical staff, and central operations.
- Lead onboarding for new branches and states, ensuring teams understand workflows and documentation expectations.
- Provide tier-2 support for EMR issues escalated from branch teams or central operations.
- Communicate system updates, changes, and enhancements in a clear and timely manner.
- Work with the Clinical and Operations teams to build dashboards and reports tied to QAPI indicators, service initiation times, visit timeliness, and compliance trends.
- Identify system-level issues (e.g., missing documentation, workflow bottlenecks, EVV mismatches) and develop solutions with leadership.
- Proactively recommend enhancements to improve ease of use, clinical accuracy, and operational efficiency.
- Serve as a liaison between clinical teams and the technology function, translating clinical needs into system requirements.
- Support new state launches by configuring systems to meet state-specific HCBS requirements and payer rules.
Requirements:
- Bachelor’s degree in health administration, healthcare informatics, nursing, or a related field (or equivalent experience).
- Minimum 3–5 years of experience managing or administering an EMR/EHR system in a healthcare or home care organization.
- Strong understanding of home care, PCS, HCBS waivers, or long-term care documentation.
- Experience configuring system workflows, forms, templates, and user permissions.
- Experience supporting integrations between EMRs and CRMs, billing platforms, scheduling systems, or EVV vendors.
- Ability to translate clinical processes into system workflows that are simple, compliant, and efficient.
- Strong project management, communication, and analytical skills.
- Comfort working in multi-state, multi-payer environments with dynamic regulatory requirements.
Benefits:
- Competitive compensation and benefits package, including medical, dental, vision, PTO, and 401(k)
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