Energy Efficiency Customer Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Join CLEAResult as an Energy Efficiency Customer Support Specialist. You'll assist utility customers in making their homes more energy efficient and saving money through inbound support.
Responsibilities:
- This position is remote and can be located anywhere where posted.
- We are looking for a talented individual… To join our team as an Energy Efficiency Customer Support Specialist!
- This isn’t your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change!
- Each customer interaction focuses around energy efficiency
- You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates
- Each call can be a different utility customer and require a different type of service
- Wide range of support scripts – verbatim, talking points, or simple usage guides
- Some programs utilize chat/email interactions with customers
- Personal performance data and progress accessible in real time
Requirements:
- High School Diploma or GED (required)
- Ability to type 35+ WPM
- No attendance or punctuality concerns
- Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
- Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
- Sales-oriented with a focus on customer service satisfaction “How can I help you?” attitude
Benefits:
- Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time: giving back to our communities is important to us
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program – offers benefits to help you manage daily responsibilities
- Access to on-demand training courses to advance further in your career
Similar Jobs
Customer Support, Operations Lead – AI-First
Customer Support & Operations Lead making support fast and scalable for outdoor hospitality marketplace. Leading a team and improving workflows using AI in a fully remote role.
Customer Support Agent
Customer Support Agent ensuring customer satisfaction by addressing inquiries and resolving issues. Passion for iGaming and eSports is essential, with remote work flexibility.
Head of Customer Experience – Success Management
Lead Customer Experience & Success Management at Member Solutions, a SaaS provider for membership-based businesses in Canada, focusing on client retention and revenue growth.
Customer Service Representative – 2nd Shift
Customer Service Representative for Tramec, LLC handling orders and customer inquiries via phone and email. Ensuring compliance and maintaining organized records in a supportive role.
Enterprise Customer Experience Manager
Enterprise Customer Experience Manager drives strategic growth and satisfaction for Guideway Care’s highest-value customers through collaboration and operational excellence.
Customer Support Manager
Manager of Software Support at Anju Software overseeing a team for clinical trial software support. Driving operational excellence and AI-augmented workflows for improved customer interactions.
Customer Care Coordinator – Contract
Customer Care Coordinator providing customer support through email inquiries for luxury brands with proactive, tailored responses on orders and deliveries.
University Associate – Data Management, Customer Service
Data management and customer service role focused on Open Enrollment processes for Georgetown University. Involves processing waivers, updating systems, and supporting communications with students and parents.
Customer Service Representative
Customer Service Representative supporting customer inquiries primarily through a ticketing system. Ideal for organized and proactive individuals comfortable with independent problem-solving.
Senior Customer Experience Specialist
Customer Experience Senior Specialist delivering responsive support across account, product, and technical inquiries. Collaborating with Engineering and Product teams for customer insights and onboarding.
Billing and AR Support Specialist – Part-Time, Contract
Billing & AR Support Specialist assisting with daily billing and accounts receivable activities for a logistics company. Ensuring accurate documentation, timely billing, and seamless cash flow in a fast-paced environment.
Technical Application Support Specialist II
Technical Application Support Specialist managing technical support requests and ensuring application stability. Collaborating with internal teams to troubleshoot issues and manage backend configurations.
Customer Support Specialist
Customer Support Specialist managing customer inquiries for Wayvia, ensuring timely resolutions and exceptional service in a remote capacity. Addressing technical queries and guiding customers on product functionality.
Customer Care Specialist I – Contractors
Customer Care Specialist providing assistance to members and providers with routine inquiries about health services for TrueCare. Focused on claims processing and member benefit education.
Field Training and Product Support Specialist
Field Training and Product Support Specialist conducting training for automotive film installation. Delivering technical support and training in the Central Time Zone with extensive travel required.
Director, Customer Experience
Leading strategy and performance of the Digital Adoption team at ClickUp for enhanced customer experience. Drive customer satisfaction and operational excellence through an AI-first approach.
Customer Service Representative
Remote Customer Service Representative for Sentara Health handling patient inquiries and issues. Must reside in Harrisonburg or Charlottesville area and work from 8:00 AM to 4:30 PM.
Member Support Specialist
Guide Hinge Health members through their care journey as a Support Specialist. Provide expert assistance via email, phone, and chat in a remote setting.
Customer Experience Specialist
Customer Experience Specialist at Grupo OLX improving user journeys and analyzing client data. Defending customer interests and collaborating with product and operations teams for effective decision-making.
Customer Service Specialist
Customer Service Specialist providing customer support via SalesForce for Ontellus clients. Engaging in clear communication and ensuring a seamless experience while upholding company values.