Engagement Delivery Director
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Job Description
Delivery Director at Salesforce leading complex Professional Services engagements and driving strategic customer value. Partnering with executive stakeholders and managing project execution to achieve desired outcomes.
Responsibilities:
- Partner with executive decision-makers and stakeholders to deliver success and help our customers achieve the desired business value
- Partner with internal account teams (Sales, Success, Executive Sponsors, etc) to make sure we are aligned as ‘One Salesforce’ and leveraging all necessary parties to ensure our customers’ success
- Drive engagement and/or strategy, leveraging our multi-cloud platform
- Partner with customers to build a strategic and delivery roadmap tailored to the customer’s business priorities, accelerating their time to value
- Proactively make recommendations that provide a direct P&L impact, and enhance or expand the customer’s ability to reach beyond their business goals
- Coach and partner with customer executives
- Apply strong Salesforce product, business process, methodology & ecosystem knowledge to drive an effective program
- Proactively build and expand business relationships which enable better account penetration and development of client partnerships
- Identifies and manages program risk
- Lead the overall program and the group of PMs under him/her
- Identify and manage interdependencies of multiple workstreams within the managed program
Requirements:
- 10+ years of project management experience leading multiple workstreams and/or large enterprise-scale program management experience
- 5+ years using/implementing the Salesforce platform
- A passion for Salesforce, our values, and especially the role the Salesforce delivery organization plays in our success
- Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written
- A successful track record of leading large and complex programs with measurable outcomes that have positively impacted the business
- A strong sense of vision for the customer with a maniacal focus on executing at a speed
- A proven ability to generate trust and build relationships
- The ability to advise and lead teams through influence without positional authority
- The ability to quickly build momentum on a program and sustain it
- A significant understanding of the Salesforce platform in order to influence strategic and value discussions at a management level
- Ability to rapidly build senior-level credibility with the Customer in a true partnership relationship
- Ability to drive and shape the big picture while having an eye for the details
- Ability to lead clients, work with other SIs, and manage internal teams from strategy to execution
- Has led large and/or enterprise-wide engagements, facilitate meetings, create action plans, mentored teams of junior team members and effectively manage client escalations.
- Ability to lead high-powered workshops and effectively tailor messaging based on the audience and subject matter
- Demonstrated program leadership skills, with direct responsibility for managing project teams, budgets, and schedules.
- Demonstrated negotiation, conflict management, and leadership skills.
- Undergraduate degree; relevant technical or business (MBA) post-graduate degree is a plus
- Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary.
Benefits:
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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