Engineering Manager, Experience Services
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Job Description
Engineering Manager owning architecture, delivery, and roadmap for Nexcess cloud hosting commerce and authentication systems. Leading hands-on, AI-assisted engineering across cart, checkout, billing, and payments.
Responsibilities:
- Own architecture design, delivery, and roadmap for one engineering team
- Partner with Product to shape, commit to, and deliver the roadmap
- Own engineering outcomes for cart, checkout, order, billing, and authentication systems across Managed Hosting and Managed Applications
- Build understanding of customers, architecture, dependencies, integrations, and operational risks
- Ensure long-term health and evolution of owned products
- Write specifications, review pull requests, and ship real code changes
- Run and promote daily use of AI-assisted engineering tools and practices
- Scope and estimate work, name unknowns, manage monthly delivery cycles, and report status honestly
- Clear cross-team engineering dependencies before they block delivery
- Improve DORA performance by reducing review latency, build time, environment issues, handoffs, and approval loops
- Require tests with every change, coverage gating on changed code, and evidence in pull requests
- Make release go/no-go decisions based on evidence
- Conduct one-to-ones, maintain growth plans, and provide direct feedback
- Own hiring end to end
- Manage on-call rotation, incident follow-up, toil reduction, and bus-factor risks
Requirements:
- 7+ years in software engineering, including at least one year leading engineers formally or informally
- Hands-on technical fluency in Perl, PHP, React, and Vue
- Experience with relational databases, including Postgres and MariaDB
- Experience with commerce systems and payment processing integration
- Currently hands-on and recently shipped code
- Ability to review pull requests of AI-generated code and identify issues
- Real, hands-on AI-assisted engineering experience with quantifiable impact
- Evidence of making a team measurably faster
- Knowledge of DORA metrics or an equivalent, including identifying bottlenecks and improving them
- Experience delivering and modernizing software to committed dates through collaborative scoping and data-driven forecasting
- Experience operating a production on-call rotation
- Experience owning hiring end to end and maintaining a hiring bar
- Experience leading engineers across time zones
- Experience in managed hosting, cloud, or another high-availability service business is required
Benefits:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties
- Works from home or in a traditional climate controlled office environment
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