Enterprise Applications Analyst, CRM
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Enterprise Applications Analyst improving CRM workflows and integrations for agricultural data solutions. Collaborating with teams to enhance sustainability in food production.
Responsibilities:
- Partner with business stakeholders to analyse workflows, gather requirements, and translate them into functional and technical specifications for CRM and integrated systems.
- Maintain accurate documentation including data models, data field mappings, process flow and system architecture, and across CRM and connected platforms.
- Identify process inefficiencies and opportunities for optimization, including opportunities to leverage platform capabilities, and AI-driven enhancements.
- Configure and enhance CRM, CPQ, Field Services or relevant modules, supporting end-to-end workflows across sales and service teams.
- Design, implement, and maintain integrations between CRM, and external applications using APIs, middleware, and automation platforms to ensure reliable, timely data synchronization.
- Build scalable automation using workflows, low-code tools, and targeted customizations for complex logic that cannot be handled through configuration alone.
- Administer security and access controls—including roles, profiles, permission sets, sharing rules, and login/security policies—to maintain appropriate access and strong data governance.
- Manage platform components such as validation rules, approval processes, metadata changes, and page layouts to ensure accurate, consistent, and user-friendly system behavior.
- Support data management activities including data migration, cleansing, validation, and reconciliation across CRM and integrated systems.
- Build and maintain reports and dashboards, ensuring visibility into KPIs for sales, service, and operations.
- Write and run SQL (or equivalent) queries to validate data, troubleshoot issues, and support integration troubleshooting.
- Collaborate with analytics teams to align on data governance, reporting standards, and dashboards used across the organization.
- Lead and coordinate user acceptance testing (UAT), regression testing, and release validation for CRM changes and cross-system updates.
- Provide day-to-day CRM and application support, diagnosing root causes, resolving issues, and coordinating with vendors or internal technical teams as needed.
- Contribute to change management with release notes, documentation, training materials, and communication plans.
- Build strong relationships across sales, operations, customer success, and technical teams.
- Clearly translate technical concepts into actionable recommendations for non-technical stakeholders.
- Ensure alignment with enterprise CRM standards, data governance requirements, and best practices.
Requirements:
- 5–7 years of hands-on CRM and enterprise applications implementation experience, including configuration, reporting, workflow management, and ongoing system support.
- Experience with integrations, including designing or supporting APIs, middleware, multi-system data flows, workflow automation, and troubleshooting synchronization issues.
- Familiarity with security and access management (roles, profiles, permission sets, sharing rules, login/security policies).
- Ability to make customizations, or scripting logic to support automation or troubleshoot integrations.
- Proficiency in Reports/Dashboards and SQL or equivalent querying tools.
- Strong experience with data management, data validation, and data reconciliation across CRM and connected systems.
- Experience designing business workflows, mapping processes, and documenting functional/technical requirements.
- Excellent troubleshooting, problem-solving, and stakeholder engagement skills.
- Ability to work independently in a fast-paced, evolving environment with strong attention to detail.
- Technically curious, analytical, and adaptable, with a drive to continuously improve systems and processes.
- Nice to Have: CRM and CPQ certifications.
- Experience with Quote-to-Cash, lead-to-order, service workflows, or subscription-based business models.
- Exposure to cloud platforms and data warehouses (Azure, GCP, AWS).
- Experience applying automation and AI within enterprise systems.
- Agile project management methodology experience.
- Experience scaling enterprise systems within high-growth, mid-sized organizations.
Benefits:
- Purposeful Work: Sleep better knowing you're making the world a better place through more sustainable food production. You'll have the opportunity to contribute and make an impact by working on meaningful projects.
- Our People: Work with a team that values fun, laughter, and each other in a collaborative and casual work environment.
- Recharge and Refresh: Benefit from a generous vacation policy and an annual year-end winter break to relax and rejuvenate.
- Give Back: Take advantage of dedicated volunteer days to support causes you care about.
- Work Flexibly: Enjoy hybrid working options for employees near our offices, emphasizing work-life balance.
- Prioritize Your Well-Being: Access comprehensive health plans designed to support your physical and mental health.
- Save for tomorrow: Take advantage of our Group RRSP program with company matching.
- Stay Energized: Enjoy well-stocked snack options in our offices and regular team outings to build connections and have fun.
Similar Jobs
Customer Success Manager, NAMER
Customer Success Manager supporting mid-market customers across NAMER. Educating clients on research practices and leading product adoption efforts.
Customer Success Manager, Europe – Emerging Markets
Customer Success Manager helping mid-market customers adopt Maze effectively while elevating their research maturity. Join Maze, the user research platform in Europe.
Director of Customer Success
Director of Customer Success leading customer adoption and relationship management for AI company. Driving retention and growing enterprise ARR in a high-growth environment.
Vice President, Customer Success
VP of Customer Success leading an established, high-performing team in a retail solution company. Driving customer retention, growth, and advocacy across a complex enterprise retail portfolio.
Senior Customer Success Manager
Senior Customer Success Manager at Drata leading relationships and advising on compliance frameworks for major clients. Focus on securing customer success and strategic growth in security posture.
Customer Success Manager
Customer Success Manager ensuring customer satisfaction and success in cloud software for aviation. Building relationships, providing training, and collaborating with engineering teams.
Senior Client Success Manager – Central/Mountain/Pacific Time Zones
Client Success Manager ensuring broker satisfaction and client retention at Beam Benefits through managing onboarding, support, and renewals. Collaborating cross-functionally to drive high performance and client value.
Customer Success Agent – Tier 1
Customer Success Agent assisting patients with inquiries and support through phone interactions. Focusing on maintaining high-quality patient experience and resolving routine inquiries in a remote setting.
Senior Associate – D365 CRM, Copilot/AI Functional Lead
Senior Associate managing technology transformation projects with Microsoft Dynamics for clients. Collaborating with teams to solve complex business challenges and deliver strategic solutions.
Associate Customer Success, MM
Associate Customer Success role managing client relationships at a global payroll and HR platform. Responsible for driving product adoption and fostering client engagement for long-term growth.
Customer Success Associate – Scale, Portuguese or Spanish Speaker
Scale Customer Success Manager driving customer engagement for Sophos cyber solutions in LATAM through strategic communications and product adoption. Own customer escalations and enhance success strategies for retention.
Customer Success Associate – Scale
Scale Customer Success Associate role at Sophos driving customer engagement and product adoption through effective strategic communications. Focused on long-term success for customers across North America.
Customer Success Manager
Customer Success Manager overseeing client projects from post-sale to delivery in a fully remote environment. Coordinating timelines and ensuring project completion for client satisfaction.
Customer Success
Customer Success Manager guiding enterprise clients in deploying conversational agents on ElevenLabs’ platform. Focused on execution and driving revenue growth through agent usage and optimization.
Senior Manager, Partner Success
Senior Manager of Partner Success managing strategic partnerships for philanthropy offerings. Lead firm-level strategy to enhance growth and engagement with wealth management partners.
Customer Success Manager
Customer Success Manager overseeing customer relationships and account retention strategies at Hubstaff. Delivering measurable outcomes and working cross-functionally in a remote environment.
CRM & Lifecycle Marketing Specialist
CRM & Lifecycle Marketing Specialist managing user retention, engagement, and reactivation for cryptocurrency exchange Freedx. Responsible for targeted campaigns and user journey optimization to enhance loyalty.
CRM Analyst, Marketing
CRM Analyst at HostDime Brazil, designing and implementing communication strategies to convert leads into sales. Focus on strategic content journeys and data-driven improvements.
Estágio em CRM Marketing
Estagiando na área de CRM, focando em automação de marketing e campanhas de e-mail. Trabalhar em home office com clientes de todo o Brasil.
AI Client Success Manager
AI Client Success Manager responsible for guiding clients in AI implementations and monitoring engagement health in a remote-eligible role with periodic travel expectations.