AI Client Success Manager
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Job Description
AI Client Success Manager responsible for guiding clients in AI implementations and monitoring engagement health in a remote-eligible role with periodic travel expectations.
Responsibilities:
- Serve as the primary point of contact for clients across active AI engagements
- Guide clients through AI implementations
- Monitor client health across AI engagements
- Document client outcomes and workflow wins
- Partner with the AI team on delivery handoffs
- Build and maintain a library of onboarding materials
- Act as an internal AI adoption resource
- Stay current on AI model capabilities and emerging tools
- Support the sales team on expansion conversations
- Measure and report on AI service line performance
Requirements:
- 3–7 years of experience in a digital agency, MarTech, SaaS, or AI consulting
- Genuine, daily fluency with AI tools
- Comfortable leading conversations with VP- and C-level stakeholders
- Demonstrated ability to translate business pain points and data into a clear narrative
- Understanding of digital marketing service delivery
- Experience with AI platforms such as Claude, ChatGPT, or similar
- Familiarity with digital marketing analytics (GA4, Ahrefs, or similar)
- Strong organizational skills
Benefits:
- Cohesive Culture + Good Humor + Combined Skills = Awesome Results
- Team-centric work culture rooted in trust, respect, accountability, appreciation, fun, and collaboration
- Recognized as a Top Workplace by The Plain Dealer & Cleveland.com for three consecutive years (2022–2024)
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