Event Sales Coordinator

Posted 18ds ago

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Job Description

Event Coordinator responsible for managing group travel bookings at Engine. Collaborating across teams to ensure a seamless and satisfactory booking experience for clients.

Responsibilities:

  • Own and convert inbound group travel leads by proactively reaching out to engage clients and guiding them through the booking process to completion.
  • Own the coordination of timelines, hotel communication, and key logistics — including gathering RFPs — to ensure group bookings are successfully executed.
  • Proactively resolve booking challenges—such as budget changes, shifting guest needs, or timeline adjustments—while keeping customer satisfaction a top priority.
  • Guide new prospects through the event booking process with the goal of converting interest into confirmed bookings, while educating them on how to use the platform effectively.
  • Qualify and actively pursue inbound group travel leads to drive booking conversions.
  • Identify and act on upsell or cross-sell opportunities by engaging clients directly and collaborating with the broader sales team as needed.
  • Ensure all client activity, booking progress, and event details are accurately tracked in our CRM and internal tools in real time.
  • Work closely with Sales, Customer Success, and Supplier Relations to align on group booking details, resolve roadblocks, and ensure seamless execution.
  • Take ownership of all communication by proactively updating internal teams and clients with timely, clear information on booking status and any issues.
  • Surface recurring challenges and propose process improvements to streamline the group booking experience for both clients and internal stakeholders.

Requirements:

  • 1–3 years of experience in a customer-facing role (events, hospitality, sales support, SDR, customer success, etc.)
  • Proven background in high-volume, customer-facing roles that blend sales and service — such as inside sales, sales development, event coordination, or customer success; (experience in travel, hospitality, or SaaS preferred.)
  • Comfortable using CRM tools (Salesforce, HubSpot) and modern productivity platforms
  • Strong organizational abilities to manage multiple accounts and deadlines; excellent communication skills for proactive client engagement and cross-team collaboration; comfortable using CRM and data tools to monitor pipeline and customer activity.
  • Driver, not passenger — self-driven with a hunter mentality who takes full ownership and relentlessly pursues results; curious and data-informed to identify client needs and growth opportunities; adaptable and thrives in a fast-paced, evolving environment.
  • Customer-obsessed with a passion for delivering exceptional service; collaborative team player with a relentless will to win and exceed goals.

Benefits:

  • Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
  • Check out our full list at engine.com/culture.

Hotel Engine

Innovating business travel with a free-to-use hotel booking platform.

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