Executive Admissions Representative – BTI
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Job Description
Executive Admissions Representative guiding prospective students through enrollment at Ancora Education. Conducting outreach, interviews, and admissions support while meeting regulated activity standards.
Responsibilities:
- Interface with prospective students to support their decision to attend school
- Communicate the school’s philosophy and features and advocate for prospective students
- Meet the school’s quantitative minimum activity standards accurately, professionally, compliantly, and ethically
- Operate within and evaluate monthly activity against minimum activity standards
- Develop and manage action plans to meet qualitative performance standards
- Assist prospective students through the admissions process in compliance with federal and state regulations, school policies and procedures, and accrediting standards
- Conduct telephone and in-person interviews and use chat, text messaging, and email to identify prospects and determine educational needs, concerns, and interests
- Develop rapport and maintain frequent contact throughout the enrollment cycle
- Partner with Financial Aid and Academics to provide high-quality service
- Provide quality service to Veterans and Agencies and facilitate outside events with organizations and students
- Assist the Admissions department with support and training needs as applicable
- Perform other responsibilities as needed
Requirements:
- High School diploma or equivalent
- 2 years’ experience in sales and/or customer service
- Computer skills required
- Excellent verbal communication, particularly telephonic, and good written communication skills
- Ability to work nights, weekends, and/or holidays
- Ability to work in a fast-paced environment and meet deadlines for multiple concurrent tasks
- Flexibility and ability to adapt to changes in work environment or schedule
- Ability to communicate effectively with students and staff from diverse backgrounds via phone, email, text, and in-person
- Ability to work individually and as part of a team in a highly structured and regulated work environment
- Ability to work remotely in any/all states in which Ancora is licensed/approved to do business
- Experience with Google products (Docs, Sheets, Slides, Gmail) preferred
- Four-year degree from an institution accredited by an agency recognized by the U.S. Department of Education or international equivalent preferred
- 5+ years of experience in post-secondary education preferred as an alternative to the preferred degree
- Ability to use applicable school systems, databases, and tools
- Persistence, positive attitude, self-motivating work style, and mature, positive, collaborative interpersonal skills
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