Experience Management Analyst
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Experience Management Analyst driving strategic customer experience initiatives at CIS. Collaborating across teams to enhance customer journeys and track project progress while utilizing CX tools.
Responsibilities:
- Facilitate weekly prioritization meetings, track project progress, and maintain CX roadmaps in alignment with business goals
- Translate customer insights into actionable project plans that include milestones, timelines, success metrics, and resource assignments
- Lead cross-functional workstreams, ensuring team accountability through clear documentation, role alignment, and collaborative sprint planning
- Maintain organized systems for tracking, reviewing, and reporting on CX initiatives, using platforms like Qualtrics, project dashboards, and internal tools
- Champion both quantitative and qualitative research methods to develop holistic views of the customer journey
- Synthesize complex data into simple, engaging, and insight-driven deliverables that inform experience improvements
- Collaborate with internal teams and vendors to deliver secure, scalable CX enhancements that align with compliance and security standards
- Other tasks and responsibilities as assigned
Requirements:
- Bachelor’s degree in CX, Business, Communications, Psychology, or a relevant field*
- 2+ years of experience in CX, survey design, or experience management, ideally using Qualtrics
- 2+ years of experience utilizing Qualtrics
- Experience in developing surveys, understanding the core CX metrics questions, and proactive approach to survey planning and execution
- Proven experience managing multiple concurrent projects and delivering against timelines, scope, and objectives
- Strong program and project management skills, including prioritization, sprint planning, and stakeholder alignment
- Experience leading cross-functional teams and driving CX initiatives across departments
- Familiarity with SaaS environments, with hands-on experience using the Qualtrics platform
- Comfortable tracking and reviewing work in progress, documenting outcomes, and holding teams accountable
- Ability to rapidly assess complex or ambiguous problems, define scope, and propose strategic partnership or process improvements
- Excellent critical thinking and analytical skills with a talent for simplifying complex data into actionable insights
- Strong interpersonal and communication abilities; adept at working with both senior leadership and operational staff
- Must be authorized to work in the United States
Benefits:
- Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire
- $500 wellness card for Health Coverage Participants
- 401(k) with 4% Company Match, vested from the first day of hire
- Flexible Spending Account (FSA) & Dependent Care Account (DCA)
- Life Insurance
- Bonding Leave
- Paid Volunteering Program
- Bonus eligibility
- Paid Time Off (PTO) inclusive of vacation, personal and sick time
- Paid Holidays
- Wellness Program
- Employee Engagement Activities
- Professional Development Opportunities
- Tuition Reimbursement
- Student Loan PayDown Program
- Employee Referral program
- Employee Assistance Program
Similar Jobs
Early Career Business Analyst
Early Career Business Analyst at Gainwell focused on healthcare technology solutions. Collaborating with teams to improve health and human services outcomes through innovative technologies and analysis.
Senior HR Services Audit & Compliance Business Analyst
Senior Business Analyst supporting HR Services Audit & Compliance at Fresenius Medical Care. Engaging in activities to ensure compliance, conduct audits, and manage risks associated with HR Services.
Senior Business Analyst – Cloud Expertise
Senior Business Systems Analyst supporting PACER Modernization Program with functional analysis expertise. Analyzing user needs, documenting business rules, and utilizing cloud modernization technologies.
Business Analyst II
Business Analyst at Arco Educação identifying and structuring problems and supporting strategic decisions across various business areas. Collaborating with diverse teams to communicate findings and ensure data-driven decision-making.
Senior Business Analyst – IT
Business Analyst connecting business and IT at Cibra, a leading fertilizer company in Brazil. Managing systems and providing technical support for internal and market systems.
Business Analyst – ERP Software Solutions
Business Analyst for ERP software solutions at a leading software and consulting company. Analyzing requirements, testing software, and shaping the digital working world of tomorrow.
Business Analyst, Payments and Fraud
Business Analyst driving payments and fraud strategy at Spokeo. Leveraging data insights to improve performance and reduce risk across the payments function.
Technology Solutions Analyst – Intern
Intern Technology Solutions Analyst researching technologies and use cases for Cotiviti solutions. Collaborating with the Director of Health Tech Research in the Research and Development department.
Content Solutions Analyst II
Content Solutions Analyst II responsible for pharmacy claims editing policies at Cotiviti. Conducting research, quality assurance, and opportunity analysis related to medical policies.
Management Analyst
Management Analyst providing operational support for the Department of Veterans Affairs research program. Managing program tracking systems and maintaining organized documentation in a remote part-time role.
Senior Business Analyst
Business Analyst leading strategic digital initiatives improving processes and driving productivity at Solenis. Managing the end-to-end lifecycle of internal digital projects in a fast-paced environment.
Business Analyst – Support Operations
Business Analyst within OTR Operations responsible for process improvement and project initiatives. Collaborating with teams across Logistics, Finance, and IT for operational efficiency.
Advisor Business Analyst – Provider
Advisor Business Analyst - Provider at Gainwell contributing to innovative healthcare solutions. Collaborating with teams to address healthcare challenges and improve client objectives.
Business Analyst
Business Analyst role at Social Discovery Group focusing on refining product ideas and structured requirements. Working remotely with diverse teams to improve social discovery products.
Senior System/Business Analyst
Senior System Business Analyst at SDG improving quality and efficiency of product development processes. Involved in documentation and requirements analysis while collaborating with cross-functional teams.
Business Analyst, 6-months project
Business Analyst collaborating on a digital platform re-platforming project at Software Mind. Engaging with cross-functional teams to capture and document business requirements.
Project Management Analyst
Project Management Analyst supporting clinical trials delivery to improve patient outcomes and manage project activities. Collaborating with project teams and ensuring compliance with project management standards.
Business Analyst – Loyalty/Retention
Business Analyst at Mercuryo focused on product, data, and retention strategies for a Web3 financial platform. Collaborating across teams to turn high-level ideas into actionable specifications.
Business Analyst – Intake Operations
Business Analyst optimizing processes and enhancing operational efficiency at Postman Law. Collaborating with stakeholders to improve client experience and data-driven solutions.
Business Analyst
Business Analyst gathering and documenting requirements for tax data products at Orion Innovation. Collaborating with stakeholders and engineering teams to ensure successful project delivery.