Family Support Educator
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Job Description
Family Support Educator providing Rett disease education and therapy support for Acadia Pharmaceuticals’ patient and caregiver communities. Serving families across a remote field territory through in-person, virtual, and telephonic engagement.
Responsibilities:
- Provide expert field-based patient education and support throughout the Rett treatment journey
- Serve as a dedicated point of contact for Rett families’ on-label clinical education questions about disease state and product education
- Engage caregivers, families, healthcare professionals, and local communities through in-person, telephonic, and virtual interactions
- Determine individual patient and caregiver needs and provide appropriate education and resources throughout the patient journey
- Collaborate with Marketing, Sales, Patient Access, Medical Affairs, Advocacy, and other cross-functional partners across the assigned territory
- Provide internal insights to develop tools, resources, disease-state education, and therapy-management strategies
- Maintain expert knowledge of disease state, product, and Acadia Customer Support Programs
- Moderate, lead, and present caregiver speaker programs as needed
- Attend community events within the assigned territory
- Provide reactive in-service education to physician offices about the FSE role and patient support resources
- Identify and execute leadership opportunities within the FSE team and with cross-functional partners
- Mentor and support development of new FSE team members and interested cross-functional colleagues
- Identify training and development opportunities related to Patient Support Services and the broader organization
- Ensure all internal and external actions comply with laws, regulations, policies, and Acadia values
Requirements:
- Bachelor’s degree, with an emphasis in life sciences preferred; RN, MSN, MBA is a plus
- Family Support Educator: 5+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, or Specialty Pharmacy
- Family Support Educator: at least 2 years of Patient Support, Education or Leadership experience
- Senior Family Support Educator: 7+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, or Specialty Pharmacy
- Senior Family Support Educator: at least 4 years of Patient Support, Education or Leadership experience
- Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise strongly preferred
- Bilingual proficiency in English and Spanish strongly preferred
- Experienced in patient/caregiver education required
- Account Management experience preferred
- Advocacy experience preferred
- Strong background and understanding of field environment in healthcare industry
- Track record of increased responsibilities
- Strong history of successful cross functional collaboration
- Demonstrated success in leading without authority
- Experience working with provider offices, patient assistance programs, or similar pharmaceutical support programs strongly preferred
- Patient-centric mentality with emotional intelligence and empathy
- Empathetic listening skills
- Exceptional organizational and time management skills
- Understanding of HIPAA rules and regulations related to patient privacy
- Strong written and verbal communication and presentation skills
- Excellent computer skills, including Microsoft Outlook, Excel, Word, and PowerPoint
- Ability to manage expenses within allocated budgets
- Adaptable and open to an environment of change
- Ability to travel up to 70%, depending on territory
- Ability to meet additional local, state, and federal vaccination requirements for in-person field activities and events
- Ability to travel independently overnight and/or work after hours as required by travel schedules or business needs
- Equivalent combination of relevant education and applicable job experience may be considered
Benefits:
- Competitive base, bonus, new hire and ongoing equity packages
- Medical, dental, and vision insurance
- Employer-paid life, disability, business travel and EAP coverage
- 401(k) Plan with a fully vested company match 1:1 up to 5%
- Employee Stock Purchase Plan with a 2-year purchase price lock-in
- 15+ vacation days
- 13 -15 paid holidays, including office closure between December 24th and January 1st
- 10 days of paid sick time
- Paid parental leave benefit
- Tuition assistance
- Discretionary bonus and equity awards based on individual and organizational performance
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