Federal Operations Manager
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Job Description
Federal Operations Manager ensuring timely delivery across federal projects at Armada. Leading operations and engagement with federal customers and cross-functional teams.
Responsibilities:
- Own post-award execution for multiple federal contracts, ensuring delivery against Statements of Work (SOWs), timelines, milestones, and performance objectives.
- Lead project kickoffs with federal customers, establishing clear expectations, governance structures, and communication cadences.
- Manage end-to-end execution across Atlas SaaS deployments, Galleon edge infrastructure, AI/edge compute solutions, or hybrid offerings.
- Act as Armada’s primary operational interface with federal customers during project execution.
- Build strong, trust-based relationships with government program managers, CORs, and technical stakeholders.
- Ensure customer satisfaction through disciplined execution, proactive issue resolution, and transparent communication.
- Coordinate across product, engineering, sales, finance, logistics, and partner teams to deliver integrated solutions.
- Translate customer requirements into actionable execution plans and ensure internal teams remain aligned and accountable.
- Support sales teams during execution by identifying upsell, expansion, and follow-on opportunities.
- Track and manage schedules, deliverables, dependencies, and risks across multiple concurrent projects.
- Own project-level reporting, including status updates, milestone tracking, performance metrics, and executive summaries.
- Monitor contract financials, including burn rates, invoicing milestones, payments, and margin performance in partnership with finance.
- Ensure compliance with federal contract requirements, security protocols, and applicable regulations.
- Identify and mitigate operational, technical, and schedule risks.
- Maintain accurate documentation to support audits, reviews, and contract closeout activities.
- Identify operational inefficiencies and implement repeatable processes and best practices to scale federal delivery.
- Contribute to continuous improvement of Armada’s federal operations playbooks, templates, and execution frameworks.
Requirements:
- Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or a related field.
- 4–7 years of experience in operations, program management, or project delivery for federal customers.
- Demonstrated ability to manage multiple projects simultaneously with competing timelines and stakeholders.
- Strong understanding of federal contracting fundamentals, including SOWs, deliverables, milestones, and invoicing.
- Technical fluency across IT infrastructure, SaaS platforms, cloud or edge computing, and/or AI-enabled systems.
- Experience serving as a customer-facing execution lead with federal stakeholders.
- Strong organizational skills with meticulous attention to timelines, deliverables, and performance tracking.
- Excellent written and verbal communication skills, including executive-level reporting.
- Self-directed, accountable, and able to operate effectively in a fast-paced startup environment.
Benefits:
- Medical, dental, and vision (subsidized cost)
- Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)
- Retirement plan options, including 401(k) and Roth 401(k)
- Unlimited paid time off (PTO)
- 15 paid company holidays per year
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