FERC Coordinator – Team Lead
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Job Description
FERC Team Lead coordinating inpatient healthcare authorizations for Rochester Regional Health. Assigning work, training coordinators, and resolving complex payer authorization issues remotely.
Responsibilities:
- Collaborate with the FERC Supervisor, Manager, and other FERC Coordinators to ensure accurate patient authorizations for multiple inpatient departments
- Provide knowledge, expertise, and guidance to the FERC Coordinator team
- Ensure completion of daily work queues and responsibilities
- Assign daily accounts to team members and prioritize accounts
- Provide new-hire training and team education on payer websites and authorization guidelines
- Assist with performance appraisals and/or performance management under supervision
- Provide guidance, expertise, and solutions for complex account issues
- Review claim edit work queues before payer submission for accounts missing authorizations
- Follow through on authorization issues and/or assign them to team members
- Perform FERC Coordinator responsibilities during staff vacancies and high-volume periods
- Assist with Kronos/timecards
- Perform other duties as assigned
Requirements:
- Five years of related work experience in a healthcare setting working with insurance and authorizations
- Excellent customer service and communication skills
- Strong critical thinking and decision-making skills
- Basic computer skills, including Excel
- Ability to work M-F; 7:00 AM - 3:30 PM or 8:00 AM - 4:30 PM
- Sedentary work with prolonged sitting (67–100% of the workday) and lifting limited to under 10 lbs
- Fine motor skills for computer work, writing, and telephone use
- Clear visual and auditory ability
- Ability to meet high cognitive and emotional demands, including extended concentration, frequent interruptions, independent decision-making, and information processing
- May require flexible hours, TB screening, or a valid driver’s license
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