Field Service Engineer – Dallas, TX
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Job Description
Field Service Engineer providing on-site installation and troubleshooting support for analytical equipment. Engaging with customers and maintaining compliance with service standards in remote roles around Dallas, TX.
Responsibilities:
- Provide highly visible customer support through the performance of on-site installation
- Oversee any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
- Instruct customers in the operation and maintenance of the system
- Engage with customers to understand their analytical workflows and tailor service offerings
- Maintain assigned assets, including tools, test equipment, telecommunication equipment, and service parts inventory
- Enhance account profitability through efficient service execution and by identifying revenue opportunities
- Complete all administrative tasks, including time reporting and assigned training
Requirements:
- BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment
- Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment
- High School Diploma plus 7+ years direct experience with repair of laboratory equipment
- Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
- Vendor issued certification on relevant laboratory equipment
- Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
- Ability to travel by air, vehicle and/or other means of transportation as business requires.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
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