Field Service Engineer
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Job Description
Field Service Engineer responsible for installing and maintaining laboratory instruments for Beckman Coulter Diagnostics. Working remotely to cover the New England territory and ensuring optimal performance.
Responsibilities:
- Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment
- Provide excellent and efficient service to Beckman Coulter’s customers
- Conduct technical training on products
- Maintain accurate customer service logs and internal service records
- Order repair parts and adhere to cycle times
- Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning
- Communicate with various levels of internal and external customers
- Foster collaboration by assisting with the training of newer Field Service Engineers
Requirements:
- Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience
- 1+ years of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
- Demonstrated experience manage a dynamic service schedule, travel throughout an assigned region, and independently complete service documentation, PMs, and corrective actions while meeting company performance and compliance requirements
- Ability to travel – 100% within assigned territory with additional support outside territory as required
- Hold a current valid driver’s license and good driving record over the last three years
- Ability to lift, lower and carry up to 50 lbs. unassisted
- Ability to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time
- Previous field service experience in medical devices, biotech, or other highly regulated industries is a plus
Benefits:
- Paid time off
- Medical/dental/vision insurance
- 401(k)
- Flexible working arrangements
- Professional development opportunities
- Bonuses
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