Field Service Engineer
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Job Description
Field Service Engineer supporting Beckman Coulter diagnostics in Raleigh/Durham, NC area. Responsible for equipment service, technical training, and customer support.
Responsibilities:
- Under minimal direction, complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment
- Providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products
- Maintain accurate customer service logs and internal service records
- Order repair parts, and adhere to cycle times
- Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals
- Communicate with various levels of internal and external customers, recognizing and addressing their unique needs
- Foster collaboration by assisting with the training of newer Field Service Engineers
Requirements:
- Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience
- 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
- Hands on experience with troubleshooting complex systems
- Ability to travel – 100% travel, some overnight visits required
- Must have a valid driver’s license with an acceptable driving record
- Ability to lift, move or carry equipment up to 50lb unassisted
- Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time
- Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity.
Benefits:
- paid time off
- medical/dental/vision insurance
- 401(k) to eligible employees
- flexible work arrangements
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