Field Service Engineer III – Chromatography, MS
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Job Description
Field Service Engineer providing services on mass spectrometry and liquid chromatography systems. Responsibilities include installation, repairs, and maintenance with customer relationship management.
Responsibilities:
- Perform on-site installation, repair, maintenance and qualifications
- Must be client-focused, working in conjunction with other service and sales teams
- Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks
- Review reports and documentation from customers and inspect malfunctioning product to pinpoint nature and scope of problem
- Analyze review and inspection findings to understand source of problem, and recommends repair, replacement, or other corrective action
- Coordinate problem resolution with engineering, customer service, and other service support personnel to expedite repairs
- Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems
- Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
- Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
Requirements:
- High school diploma or GED required (Bachelor’s degree in Chemistry, Science, or a related field preferred)
- 5+ years of hands-on experience as a Service Engineer working with analytical instrumentation, including Chromatography and Mass Spectrometry systems, or equivalent relevant industry experience
- Effective interpersonal skills and ability to establish good customer rapport are critical
- Ability to prioritize service requests and produce clear and concise documentation
- Ability to work independently within a customer location
- Must be available to travel overnight up to 75% within the territory or other areas as the need arises
Benefits:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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