Field Service Engineer II
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Job Description
Field Service Engineer providing exceptional on-site technical support for IDD analyzers at hospitals and laboratories. Collaborating and resolving issues through technical expertise and customer service.
Responsibilities:
- Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers.
- Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel.
- Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc.
- Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions.
- Collaborate with internal partners to resolve customer issues and improve processes.
- Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or advanced operators.
- Increase technical competency level servicing instruments by completing in-person or online training courses.
- Manage travel expenses and follow Thermo Fisher Scientific travel policies and guidelines.
- May be required to perform other related duties as required and/or assigned.
Requirements:
- Possess an associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical or similar, or equivalent combination of skills and experience.
- Experience in related life sciences, biomedical engineering and/or technical customer-facing roles.
- Experience with operating, troubleshooting, repairing, and calibrating complex analyzers or systems.
- Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA) preferred.
- Strong competency on Windows and other software, network knowledge, electrical/electronics, mechanics, chemistry technology; an analytical thinker with good engineering aptitude.
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
- Remote work options
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