Field Service Engineer – EIMEA
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Job Description
Field Service Engineer providing installation, repair, and maintenance support for Accuray systems in Coimbatore, India. Ensuring customer satisfaction through effective communication and timely service delivery.
Responsibilities:
- Provide installation, repair and maintenance support to Accuray systems.
- Support is provided to the customer remotely by phone, internet and by on-site visits.
- Promote the highest level of customer satisfaction through timely response and clear communication.
- Self-manage schedule and work priorities to ensure urgent customer requirements are addressed timely.
- Accurate and clear documentation of work activities to provide appropriate documentation of the product service history.
- Appropriate care of parts inventory and prompt return of replaced parts to Accuray stock.
- Assist in the development of service documentation and training of customer support staff.
Requirements:
- Minimum 3 years’ experience in field service, installation, and troubleshooting complex electronic equipment or bachelor’s degree in with less field experience considered.
- A basic understanding of medical physics is desirable.
- Previous experience in large medical device field service strongly preferred.
- Be a self-starter and work without close supervision.
- Hands-on experience with electronic test equipment.
- Excellent troubleshooting and problem-solving skills.
- Good H/W and S/W computer skills, including network knowledge.
- Ability to quickly learn to use new software tools.
- Fluent reading, writing and speaking in local language and English.
- Candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.
Benefits:
- Excellent customer relations skills and strong service orientation
- Team player - ability to work well in a close team environment.
- Must be comfortable with extensive travel (up to 50% travel time)
- Occasional after-hours support requirements
- Basic technical training of 6 weeks at Accuray Headquarters in the US
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