Field Service Engineer II
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Job Description
Field Service Engineer responsible for the installation and maintenance of bioprocessing technologies. Based in New England with significant travel across the USA, providing technical support and training.
Responsibilities:
- Install, qualify (IQ/OQ/PQ), maintain, and repair TFF/TFDF Systems, Chromatography, PATsmart™ Analytical products, XCell™ ATF, and related systems.
- Collaborate with internal teams to execute Site Acceptance Tests (SAT) and support Factory Acceptance Tests (FAT) as needed.
- Deliver customer training on system operation, software, and accessories.
- Provide remote and on-site technical support to customers and internal teams.
- Maintain accurate documentation of all service activities and escalate issues as needed.
- Follow-up with customers and/or colleagues on all Service deliverables, pre and post service events.
Requirements:
- Bachelor’s degree in Electronics, Mechanics, Engineering, Laboratory Science, or equivalent work experience/training
- 2 – 4 years of experience in field service for scientific instruments or bioprocess equipment
- Strong planning skills to prepare all tools, equipment, and travel needed for customer visits
- Identifies opportunities and demonstrates initiative for continued growth and driving process improvements
- Experience with working in a Cleanroom is preferred
- Strong analytical, mechanical, and electronic aptitude
- GMP or GLP experience preferred
- Ability to execute SOPs and technical documentation
- Excellent verbal and written communication skills in English
- 80% travel across the USA.
Benefits:
- paid time off
- health/dental/vision
- retirement benefits
- flexible spending accounts
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