Field Service Technician
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Job Description
Field Service Technician executing service work for ABB's quality control solutions. Maintaining systems, resolving issues, and ensuring customer satisfaction.
Responsibilities:
- Execute service work as per work instructions and in accordance with ABB quality and safety guidelines.
- Deliver quality customer service planning and execute service work as per customer order and expectation.
- Communicate service work timeline and expectations to ensure customer retention.
- Maintain quality control hardware and software, and troubleshoot issues with systems.
- Answer customer questions about the state of the ABB system.
- Resolve customer service-related issues while fostering customer relationships.
- Document the work performed for preventive maintenance and corrective maintenance tasks.
- Play an active role in various projects such as upgrades, installations, or new functionality.
- Coordinate work with other groups to ensure commitments are met.
- Lead Health, Safety, and Environment (HSE) activities at customer sites.
Requirements:
- Associate’s degree in a related field and 5+ years of electrical/electronics, instrumentation or process control related experience required; OR HS diploma/GED and 7+ years of related experience required.
- Mechanical/Electrical aptitude including a basic understanding of electrical theory and electrical safety; ability to use electrical test equipment
- Ability to read electrical drawings and troubleshoot electrical systems
- Ability to identify voltage systems that are above the level 240 VAC/870 VDC.
- Comfortable using basic hand tools.
- Basic understanding of the paper making process and process control preferred; Exposure to DCS programming and troubleshooting is beneficial.
- Travel up to 15% for training and assisting other sites as needed.
- Applicants should possess a work authorization that would allow them to work permanently in the United States without sponsorship.
Benefits:
- Competitive, comprehensive, and crafted with you in mind
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