Field Service Technician
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Job Description
Field Installation Technician role at AGent Energy installing generator monitoring systems. Involves site assessments, hardware installation, and close collaboration with customers on integrative projects.
Responsibilities:
- Install, configure, and commission generator monitoring and control hardware at customer facilities, ensuring proper integration with both the electrical hardware layer (wiring, sensors, ATS, metering) and controls layer (gateways, relays, communication protocols)
- Perform site assessments and pre-installation surveys to determine hardware requirements, wiring paths, panel access, and connectivity options at each facility
- Scale your knowledge and efforts with strong communication across multiple projects and stakeholders
- Execute all phases of on-site installation work: mounting hardware, running and terminating low-voltage wiring, connecting to generator control panels and ATS, and configuring network/communication links
- Validate hardware functionality and data connectivity post-installation, troubleshooting wiring, signal, or communication issues before sign-off
- Serve as the hands-on technical expert during customer kickoffs and site visits, translating project plans into accurate field installations
- Coordinate on-site with customer facility staff, utility representatives, and third-party electrical contractors to ensure safe, code-compliant installations
- Diagnose and repair hardware and connectivity issues in the field, using established troubleshooting protocols and escalating to engineering when needed
- Maintain accurate installation documentation: wiring diagrams, as-built records, device configurations, and site-specific notes
- Follow and help refine standardized installation and commissioning protocols to improve consistency and speed across sites
- Provide field feedback to the engineering team on hardware design, installation challenges, and opportunities to improve reliability or ease of deployment
- Support the hardware alerting system by verifying sensor/controls placement and confirming alert triggers function correctly post-install
- Build relationships with on-site utility personnel and third-party contractors to support smooth, repeatable installations
- Maintain a customer-centric approach on every site visit, ensuring minimal disruption to facility operations
- Travel to customer sites as needed to complete installations, troubleshoot issues, and support commissioning
Requirements:
- Strong alignment with AGent values and mission
- Electrical or electronics technician certification, associate degree, or equivalent hands-on field experience
- 3+ years of experience installing or servicing electrical, controls, or low-voltage systems (generator, ATS, or power industry experience strongly preferred)
- Hands-on experience with generator systems and automatic transfer switches (ATS) — installation, wiring, or troubleshooting
- Working knowledge of controls hardware: PLCs, gateways, relays, sensors, or similar monitoring/communication devices
- Comfortable reading electrical schematics and wiring diagrams
- Demonstrated aptitude for field troubleshooting and problem-solving under real-world site conditions
- Exceptional attention to detail and self-initiative when working independently on-site
- Ability to communicate technical issues clearly to customers, contractors, and internal teams
- Comfortable working around live electrical panels and following proper safety protocols (familiarity with NEC/NFPA 70E a plus)
- Demonstrated desire for continuous learning and improvement
- Role requires regular travel to customer sites; strong preference for someone located in midwest or nearby states
- Valid driver's license and ability to travel to customer sites as needed (may include overnight travel)
Benefits:
- Competitive base salary, performance bonus, and early-stage equity
- 100% employer-paid Health, Dental, and Vision premiums for full-time employees
- Two health plan options: traditional plan with FSA, or HDHP with company-funded HSA
- Basic Term Life Insurance + voluntary insurance options
- Flexible PTO
- Fully remote — work from anywhere in the U.S.
- Direct access to the founding team and real ownership of your work from day one
- A front-row seat to the energy transition
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