Field Service Technician
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Job Description
Field Service Technician at Standard Bots ensuring optimal performance of AI-powered robotics. Involves installation, troubleshooting, and customer training across various locations.
Responsibilities:
- Provide on-site technical support for customers including diagnosis, repair, maintenance, and optimization of Standard Bots robots
- Perform installations, commissioning, and system integration at customer facilities
- Conduct preventive maintenance visits and safety inspections to ensure optimal robot performance
- Troubleshoot mechanical, electrical, and software issues both on-site and remotely
- Provide remote technical support via phone, email, and video conferencing when on-site visits are not required
- Train customers on robot operation, programming, and basic troubleshooting procedures
- Document all service activities — including ticket notes, parts usage, and resolution details — in our CRM system
- Manage spare parts inventory and ensure proper tools and equipment are available for service calls
- Collaborate with internal teams to escalate complex issues and contribute feedback for product improvements
- Achieve field service KPIs for ticket resolution and first-time fix rates
Requirements:
- 2–4 years of hands-on experience in robotics, industrial automation, or electromechanical systems
- Associate degree or higher in a technical field, engineering, mechatronics, or related discipline
- Strong mechanical and electrical troubleshooting skills with proven field service experience
- Valid driver's license with a clean driving record and ability to travel extensively (60–80% field time)
- Proficiency with hand tools, power tools, diagnostic equipment, and multimeters
- Ability to read and interpret technical documentation, wiring diagrams, and schematics
- Physical capability to lift up to 50 lbs. and work in various manufacturing environments
- Excellent customer service skills with professional communication abilities
- Able to systematically analyze problems within defined procedures and best practices to achieve appropriate resolution
Benefits:
- Employee Stock Options
- Paid time off
- Medical/dental/vision insurance
- Life insurance
- Disability insurance
- 401(k)
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